Cristiana R. Lages
Center for Economics and Management (NIPE), Marketing & Strategy, School of Economics and Management, University of Minho · Universidade do Minho
https://researchid.co/crislages
@uminho.pt
31Scopus Publications
3791Google Scholar Citations
23Google Scholar h-index
27Google Scholar i10-index
Education
Doutoramento (premiado com Sem correções- nota máxima) Marketing and Strategic Management Group, Warwick Business School, Universidade de Warwick, Reino Unido Tese: ‘Drivers of service recovery performance: Perceived organisational support, learning, and psychological job outcomes.’ 2007 Mestrado em Negócios e Economia (MSc in Business and Economics), Manchester School of Management, UMIST (atualmente Alliance Manchester Business School, Universidade de Manchester), Reino Unido. 2002 Licenciatura em Economia, Faculdade de Economia, Universidade do Porto (FEP), Portugal. 2001
Recent Scopus Publications
- Dual perspective on the role of xenophobia in service sabotage
- No time to lie: Examining the identity of pro-vaccination and anti-vaccination supporters through their user-generated content
- The dark side of virtual agents: Ohhh no!
- A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
- Observing customer stress and engagement: An intercultural perspective
Links
- ORCID https://orcid.org/0000-0002-7024-9536
- Google Scholar https://scholar.google.com/citations?user=E72VJTcAAAAJ
- Scopus https://www.scopus.com/authid/detail.uri?authorId=6506488114