Dr G UMA MAHESWARI
@ssim.ac.in
ASSISTANT PROFESSOR
SIVA SIVANI INSTITUTE OF MANAGMENT
EDUCATION
M.B.A., Ph.D. (Management)
RESEARCH INTERESTS
emotional intelligence, organizational behaviour
Scopus Publications
Scholar Citations
Scholar h-index
Scopus Publications
Nishad Nawaz, Vijayakumar Gajenderan, Uma Maheswari Gopinath, and Venkatesan Tharanya
Elsevier BV
Uma Maheswari Gopinath, Nishad Nawaz, Vijayakumar Gajenderan, and Hariswaran Balasubramaniyan
MDPI AG
The present study was designed to examine the significance of emotional intelligence (EI), perceived organizational support (POS), and its impact on organizational ambidexterity of faculty members working with standalone business schools in southern India. The study argues that the moderating effect of emotional intelligence (EI) is significant in the association between perceived organizational support and two antecedents of organizational ambidexterity of faculty members. The research on institutional exploration and exploitation ambidexterity variants highlights vital ways to realize organizational ambidexterity. Very few researchers have investigated organizational ambidexterity in the higher education sector, and no research is available on standalone business school faculty members. The study proposes a novel research framework, and the findings reveal that perceived organizational support is highly influencing two antecedents of organizational ambidexterity. The research also observes a slight moderating effect of emotional intelligence between the association of perceived organizational support and organizational ambidexterity and the positive relationship identified among emotional intelligence, perceived organizational support and organizational ambidexterity.
The key objective of the paper is to draw out the association between the quality of services rendered by banks and the satisfaction of the customer in public and private sector banks. To identify the gap of these two factors, gap analysis performed and the finding are disclosed. The study also aims at bringing out the most important attributes of the service quality that distinguish one bank from another. A comparative analysis was performed between the customers of public sector and private sector banks with the factor perceived quality. The SERVQUAL tool is the most effective tool to assess the service quality in banks all over the world. The survey adopted the five dimensions of the service quality (Tangibility, Responsibility, Reliability, Assurance and Empathy) to measure their effect on satisfaction of customer. The structured questionnaire was distributed to 420 customers of different public and private sector banks and preferred 418 completely filled questionnaires, analyzed the data and interpreted the results