Elaine Mara Marcal Machado

@extreme.digital

PPSIG – Programa de pós-graduação em sistemas de gestão sustentáveis | Escola de Engenharia | Universidade Federal Fluminense - UFF
Extreme Digital Soutions

Elaine Mara Marcal Machado


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https://researchid.co/elainemmmm
IT executive with over 30 years of experience, PhD candidate and Master in Management Systems, with a focus on technology management, processes, quality, artificial intelligence and ESG practices. Has a solid track record in IT service and project management, governance, systems development and maintenance, quality and innovation, having worked in organizations from multiple sectors, including telecom, consulting, financial services, insurance, retail, energy, mining, oil and gas, logistics and the public sector. Specialist in quality and process improvement programs, maturity models and corporate certifications (such as CMMI, and ISO), with strong command of management and strategy frameworks and methodologies (BSC, OKR, PMBOK, BPM CBOK, BABOK, COBIT, ITIL, Scrum) and AI applications for management, also working as a lecturer, researcher in sustainable management systems at UFF, and board member of ABPMP Brazil – Rio de Janeiro Chapter, responsible for CBPP certification.

EDUCATION

PhD candidate in Sustainable Management Systems at Fluminense Federal University (UFF), focusing on multimodel frameworks for sustainable quality management in small and medium-sized IT companies. Holds a Professional Master’s in Management Systems from UFF, with research on the implementation of quality multimodels (ISO 9001, CMMI-DEV ML3 and ML3) in IT enterprises. Completed postgraduate specializations in Service Management (COPPEAD/UFRJ) and Information Systems Management (UFF), and holds a Bachelor’s degree in Chemistry from the Federal University of Rio de Janeiro (UFRJ), complemented by MBAs in Service Management (COPPEAD/UFRJ) and Business Management and Information Systems (UFF).

RESEARCH, TEACHING, or OTHER INTERESTS

Multidisciplinary, Management of Technology and Innovation, Strategy and Management, Computer Science

FUTURE PROJECTS

FRAMEWORK FOR THE ADOPTION OF MULTI-MODELS OF SUSTAINABLE QUALITY MANAGEMENT IN SMALL AND MEDIUM-SIZED INFORMATION TECHNOLOGY (IT) ENTERPRISES

Quality management models are essential to strengthen the competitiveness of companies and meet customers’ requirements in a sustainable way, but their implementation is especially challenging for IT-sector SMEs due to lack of knowledge, high costs, bureaucracy and difficulty in combining different standards. This study proposes a practical framework to support the integrated implementation of multiple quality management models in IT SMEs, including a maturity map, an implementation process and links to SDGs and ESG dimensions, offering a feasible and non-bureaucratic path for improving internal processes and contributing with new directions for quality management research.


Applications Invited
ESG; Quality Management; Continuous Improvement; Management Models; Multiple Models; SDGs
3

Scopus Publications

14

Scholar Citations

3

Scholar h-index

Scopus Publications

  • Proposal for the implementation of quality multi-models in small and medium-sized Information Technology (IT) companies (SMEs)
    Elaine Mara Marçal Machado, Mirian Picinini Mexas, Lidia Angulo Meza
    Iberian Conference on Information Systems and Technologies Cisti, 2023
  • Information security governance in the electricity industry
    Igor Antônio Magalhães De Oliveira, Mirian Picinini Méxas, Elaine Mara Marçal Machado, Geisa Meirelles Drumond
    Brazilian Journal of Operations and Production Management, 2022
    Goal: This study aims to assess the importance and use of Information Security (IS) governance in the electricity industry and other segments, in order to propose IS governance guidelines for this industry.Design/methodology/approach: Literature review was made of scientific articles, frameworks and norms that supported the field research applied to managers, coordinators and experts from IS area, totaling 104 respondents from different countries. The data collected were analyzed by comparing the degree of importance with the use, and also by means of cross-analysis.Results: It was observed that most respondents agree with the importance of the themes approached, however, in practice, these concepts are not always used by the organization. Besides, it was observed that when security is directly responding for the high level of the organization, the maturity level is between optimized and managed. However, where security is subordinated to the technology area, the level appears with higher percentage, as repeatable.Limitations of the investigation: The sample size is a limiting factor as it was conditioned to questionnaire responses sent to IS experts through electronic means and social networks and it is not possible to generalize as the population size is not known.Practical implications: To assist the electricity industry in taking measures turned to IS governance, and, with that, increase consumer protection with regard to their classified data and the company’s reliability in power supply.Originality/value: The present research originality lies in the proposal of 10 IS governance guidelines obtained from the literature review and the field research applied to IS experts, aiming to raise, more and more, its level of maturity.
  • Proposal for the implementation of cmmi-dev v2.0 ml3 in small and medium-sized software development companies
    Risti Revista Iberica De Sistemas E Tecnologias De Informacao, 2021

RECENT SCHOLAR PUBLICATIONS

  • IDENTIFICATION OF RISKS AND OPPORTUNITIES INVOLVED IN THE PROCESS OF IMPLEMENTATION OF QUALITY MULTI-MODELS IN IT COMPANIES OF SMALL AND MEDIUM ENTERPRISES (SME) OF INFORMATION …
    EMM Machado, MP Mexas, LA Meza
    Economic and Social Development: Book of Proceedings, 34-42 , 2023
    2023.0
  • Proposal for the implementation of quality multi-models in small and medium-sized Information Technology (IT) companies (SMEs)
    EMM Machado, MP Mexas, LA Meza
    2023 18th Iberian Conference on Information Systems and Technologies (CISTI … , 2023
    2023.0
    Citations: 1
  • IMPLEMENTATION PROCESSES OF QUALITY MULTI MODELS: ISO 9001, CMMI-DEV ML3, AND MPT. BR ML3 IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) OF INFORMATION TECHNOLOGY
    EMM Machado, MP Mexas, LA Meza, IAM de Oliveira
    Economic and Social Development: Book of Proceedings, 29-38 , 2022
    2022.0
    Citations: 3
  • Information security governance in the electricity industry
    IAM de Oliveira, MP Méxas, EMM Machado, GM Drumond
    Brazilian Journal of Operations & Production Management 19 (1), 1-17 , 2022
    2022.0
    Citations: 1
  • COVID-19 Pandemic: Impacts on Supply Chain Sustainability
    PCD Ferreira Jr, EMM Machado, MJ Meiriño, OLG Quelhas, MP Mexas
    Handbook of Research on SDGs for Economic Development, Social Development … , 2022
    2022.0
    Citations: 4
  • Proposta para a implantação do CMMI-DEV v2. 0 ML3 em empresas de pequeno e médio porte de desenvolvimento de software
    EMM Machado, MP Mexas, SB de Oliveira
    Revista Ibérica de Sistemas e Tecnologias de Informação, 83-97 , 2021
    2021.0
    Citations: 5
  • Contributos para melhoria da pesquisa em desenvolvimento sustentável: Convergências e Divergências
    EMM Machado, MP Méxas
  • Governança Corporativa, Sustentabilidade e Responsabilidade Social: Estudo Bibliométrico, suas Relações e Contribuições às Organizações
    PCDF Júnior, EMM Machado, MJ Meiriño, OLG Quelhas, MP Mexas
    NÚMERO ESPECIAL, 2 , 0

MOST CITED SCHOLAR PUBLICATIONS

  • Proposta para a implantação do CMMI-DEV v2. 0 ML3 em empresas de pequeno e médio porte de desenvolvimento de software
    EMM Machado, MP Mexas, SB de Oliveira
    Revista Ibérica de Sistemas e Tecnologias de Informação, 83-97 , 2021
    2021.0
    Citations: 5
  • COVID-19 Pandemic: Impacts on Supply Chain Sustainability
    PCD Ferreira Jr, EMM Machado, MJ Meiriño, OLG Quelhas, MP Mexas
    Handbook of Research on SDGs for Economic Development, Social Development … , 2022
    2022.0
    Citations: 4
  • IMPLEMENTATION PROCESSES OF QUALITY MULTI MODELS: ISO 9001, CMMI-DEV ML3, AND MPT. BR ML3 IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) OF INFORMATION TECHNOLOGY
    EMM Machado, MP Mexas, LA Meza, IAM de Oliveira
    Economic and Social Development: Book of Proceedings, 29-38 , 2022
    2022.0
    Citations: 3
  • Proposal for the implementation of quality multi-models in small and medium-sized Information Technology (IT) companies (SMEs)
    EMM Machado, MP Mexas, LA Meza
    2023 18th Iberian Conference on Information Systems and Technologies (CISTI … , 2023
    2023.0
    Citations: 1
  • Information security governance in the electricity industry
    IAM de Oliveira, MP Méxas, EMM Machado, GM Drumond
    Brazilian Journal of Operations & Production Management 19 (1), 1-17 , 2022
    2022.0
    Citations: 1
  • IDENTIFICATION OF RISKS AND OPPORTUNITIES INVOLVED IN THE PROCESS OF IMPLEMENTATION OF QUALITY MULTI-MODELS IN IT COMPANIES OF SMALL AND MEDIUM ENTERPRISES (SME) OF INFORMATION …
    EMM Machado, MP Mexas, LA Meza
    Economic and Social Development: Book of Proceedings, 34-42 , 2023
    2023.0
  • Contributos para melhoria da pesquisa em desenvolvimento sustentável: Convergências e Divergências
    EMM Machado, MP Méxas
  • Governança Corporativa, Sustentabilidade e Responsabilidade Social: Estudo Bibliométrico, suas Relações e Contribuições às Organizações
    PCDF Júnior, EMM Machado, MJ Meiriño, OLG Quelhas, MP Mexas
    NÚMERO ESPECIAL, 2 , 0

Publications

1. MACHADO, E. M. M.; MACHADO, E. M. M.; MEZA, L. A.. Proposal for the implementation of quality multi-models in small and medium-sized Information Technology (IT) companies (SMEs). Iberian Conference on Information Systems and Technologies (CISTI),. v.2023-June, p.1 - 6, 2023.
2. MACHADO, E. M. M.; MACHADO, ELAINE M MARCAL; MEXAS, M. P.; MEZA, L. A.. Proposal for the implementation of quality multi-models in small and medium-sized Information Technology (IT) companies (SMEs). Iberian Conference on Information Systems and Technologies (CISTI),. v.2023-June, p.1 - 6, 2023.
3. Clique para acessar o artigo OLIVEIRA, I. A. M.; MEXAS, M. P.; MACHADO, E. M. M.; DRUMOND, G. M.. Information security governance in the electricity industry. BRAZILIAN JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT. Fator de Impacto(2024 JCR): 1,1000, v.19, p.e20221228, 2021.
4. MACHADO, E. M. M.; MEXAS, M. P.; OLIVEIRA, S. B.. Proposta para a implantação do CMMI-DEV v2.0 ML3 em empresas de pequeno e médio porte de desenvolvimento de software. RISTI (PORTO). v.2021, p.83 - 97, 2021.
5. Machado, Elaine Mara Marçal; Mexas, Mirian Picinini; MEZA, LIDIA ANGULO. Proposal for the implementation of quality multi-models in small and medium-sized Information Technology (IT) companies (SMEs) In: 2023 18th Iberian Conference on Information Systems and Technologies (CISTI), 2023, Aveiro. 2023 18th Iberian Conference on Information Systems and Technologies (CISTI). 2023, p.1

GRANT DETAILS

Academic Research Funding
Doctoral research grant (2021-2026) from Universidade Federal Fluminense (UFF) for developing a framework for adoption of sustainable quality management multi-models in small and medium IT enterprises, integrating ESG sustainability with traditional quality models. Previous Master's research grant (2018-2021) also from UFF focused on implementing quality multi-models ISO 9001, CMMI-DEV ML3 and ML3 in IT SMEs, resulting in technical reports and published research papers. Both programs supervised by Prof. Mirian Picinini Méxas and Prof. Lidia Angulo Meza.
Corporate R&D and Implementation Projects
Corporate research and development funding from Extreme Digital Solutions and Extreme Group (2015-present) for implementing CMMI-DEV ML3 certifications, Level 3, ISO 9001:2015 Quality Management System, and ESG framework integration. Additional client-funded consulting projects (2011-2015) included digital transformation initiatives, BPM/BPMS automation systems, IT governance frameworks based on COBIT and ITIL for EBX Holding, and digital environmental licensing systems for public sector entities. Projects resulted in proprietary methodologies, certified organizations, governance portals, and automated management systems with significant organizational investment.

RESEARCH OUTPUTS (PATENTS, SOFTWARE, PUBLICATIONS, PRODUCTS)

Framework for Sustainable Quality Multi-Models in IT SMEs (2021-2026)
Integrated framework for implementing quality multi-models (ISO 9001, CMMI-DEV, in small and medium IT enterprises
Decision support process integrating ESG with traditional quality models
Multi-criteria analysis (DEA) for implementation optimization
Risk and opportunity management in multi-model adoption
Corporate Quality Management System (QMS) (2015-2021)
Templates, standards, processes and KPIs for ISO 9001:2015 certification
IT process framework with maturity and governance definitions
CMMI-DEV and certification methodologies
Integrated IT Governance Model (2011-2013)
Framework based on COBIT, ITIL and best practices
Supplier Quality Index (IQF) methodology
KPIs/SLAs system integrated with financial planning
IT Governance Portal with visual management
BPM/BPMS Automation Methodology (2005-2015)
Business process mapping and automation methodology
Digital transformation framework (as-is to to-be) with simulation
SDLC-BPM integration
Integrated Management System with ESG (2026-present)
Architecture integrating ESG practices with quality management
KPIs aligned with GRI Standards for IT SMEs
Sustainability Committee with climate risk management
Digital Environmental Licensing System (2013-2015)
BPM system for environmental licensing automation
Integrated web portals with QA methodology
Compliance and Risk Management (2006-present)
SOX certification controls framework and others

CONSULTANCY

Quality Management and Certification (2015-present)
Specialized consulting for implementing integrated quality frameworks: ISO 9001, CMMI-DEV ML3, ML3 in IT enterprises. Corporate certifications achieved: ISO 9001:2015, CMMI-DEV ML3, Level 3, ISO 27001, ISO 37001. Proprietary QMS methodologies including templates, standards, processes, KPIs, and audit frameworks. Maturity assessments using COBIT, CMMI, and frameworks.
IT Governance and Strategic Planning (2006-present)
COBIT 5 and ITIL implementation for IT governance, risk management, and service management. Strategic IT planning (PETI/PDTI), process framework design with maturity models. Financial planning integration: OPEX/CAPEX management, ROI analysis, KPIs/SLAs definition, and executive dashboards. Governance committee advisory for Information Security, Ethics and Compliance, Quality Management, and ESG with GRI Standards alignment.
Digital Transformation and Compliance (2005-present)
End-to-end digital transformation: environmental licensing processes, BPM platform selection, portal development with workflow automation. SOX Section 404 compliance, ISO 27001/37001 implementation, PDPE framework. Information security governance: policies development, risk assessment, asset management, incident response, vendor management.
Project Management and Organizational Change (1987-present)
Training and Industry Experience (2001-present)

Industry, Institute, or Organisation Collaboration

ABPMP Brasil board member and CBPP certification coordinator since 2016. Visiting Professor at FGV. Doctoral researcher at UFF on sustainable quality systems. Committee member for Information Security Ethics Compliance Quality and Sustainability at Extreme Group. Collaborations with telecommunications financial energy retail and public sectors. ISO CMMI COBIT ITIL implementation across multiple industries. UNODC anti-corruption training. Award for IT sector development contribution.

INDUSTRY EXPERIENCE

Over 30 years of comprehensive IT industry experience spanning multiple sectors including telecommunications with major players such as Oi Telemar TIM Brasil Brasil Telecom and Portugal Telecom, financial services sector working with ABN AMRO Bank Liberty Paulista Seguros and Bovespa capital markets, energy and mining industries including CEMIG Ultrafértil and EBX Holding, retail sector with Magazine Luiza, and extensive public sector engagement with DATAPREV and Procuradoria Geral do Estado de São Paulo Prodesp. Strategic technology partnerships and implementations with global providers including IBM Microsoft Novell SCO Lotus and Tivoli. Active ABPMP Brasil board member and CBPP certification coordinator for Rio de Janeiro since 2016. Visiting Professor at Fundação Getúlio Vargas teaching Business Process Performance Management. Doctoral researcher at Universidade Federal Fluminense focusing on sustainable quality management systems for IT SMEs. Committee member at Extreme Group serving on Information Security Ethics and Compliance Quality Management and Sustainability boards driving ESG integration corporate governance and quality standards. Expert in implementing and auditing ISO 9001 ISO 27001 ISO 37001 CMMI-DEV COBIT ITIL and SOX compliance frameworks across organizations. Recognized with award for contributions to Information Technology sector development. International collaboration with UNODC on anti-corruption initiatives.

STARTUP

E3M Solutions represents successful startup journey from founding (2015) through growth and integration with larger platform. Demonstrates entrepreneurial capabilities including market opportunity identification, proprietary product development, client acquisition, team building, and sustainable business model creation. Startup expertise in quality management, IT governance, and ESG consulting validated through client results, academic research, and industry recognition, positioning for potential technology commercialization and scaled impact

SOCIAL, ECONOMIC, or ACADEMIC BENEFITS

Academic
Doctoral and Master's research advancing knowledge on sustainable quality multi-models integration (ISO 9001, CMMI-DEV, with ESG for IT SMEs. Published peer-reviewed articles in international journals and conferences. Graduate teaching at FGV since 2016 training hundreds of professionals. ABPMP Brasil board member and CBPP certification coordinator establishing professional standards. Development of educational materials and decision support frameworks using multi-criteria analysis benefiting current and future professionals.
Economic
Quality management implementations delivering measurable improvements: reduced defects, improved efficiency, enhanced customer satisfaction, 15-30% cost savings. CMMI and ISO certifications enabling organizations to qualify for larger contracts and international partnerships. BPM automation reducing operational costs by 40-60%. IT governance optimizing technology investments through FinOps practices. Market competitiveness enabling Brazilian IT SMEs to gain international recognition and attract sustainable investment. Job creation through organizational expansion and technology sector advancement.
Social
Professional development benefiting thousands through training and certifications. Women in technology leadership promoting diversity. Ethics and governance work establishing anti-corruption practices (ISO 37001), information security (ISO 27001), and privacy protection. Environmental sustainability through ESG integration, GRI