Service quality evaluation of automobile garages using a structural approach Ajith Tom James, Jasmin James International Journal of Quality and Reliability Management, 2021 PurposeThe purpose of this paper is to evaluate the service quality automobile garages through development of a service quality index based on the factors influencing service quality.Design/methodology/approachA structural methodology of graph theory and matrix approach is applied for developing the service quality index.FindingsThe automobile maintenance can be considered as a service industry and in order to sustain in the competitive business environment, the service providers must ensure quality in their services. There are several factors that influence the service quality. Each factor is comprised of several sub-factors. Moreover, the factors are interrelated with each other. Modelling of these factors and their interrelations with due consideration of their structure is accomplished through the graph theory. The directed graph (digraph) of the service quality is defined; the nodes of this symbolize the quality influencing factors, while the edges represent their degrees of interrelationships. An equivalent matrix developed from the digraph establishes a service quality function which leads to evaluation of service quality index (SQI). A greater value of the service quality index displays that the organization and functioning of the garage is adequate.Practical implicationsThe methodology can be applied for evaluating as well as comparing service quality of different garages. The observations would be helpful to the managers the garages to make strategies for improving their service quality.Originality/valueThe paper establishes the interrelations among various factors that influence the service quality at automobile garages and develop a numeric index for the evaluation of the same.
Detection of electrical tree propagation in perspex by partial discharge measurements Jasmin James, S. V. Kulkarni 2017 3rd International Conference on Condition Assessment Techniques in Electrical Systems Catcon 2017 Proceedings, 2017 Polymeric materials are widely used as insulators because of their high dielectric strength, better mechanical and thermal properties. However, these properties are severely affected because of the phenomenon of electrical treeing. In this paper to evaluate the tree growth in Perspex, the electrical tree growth has been continuously recorded from tree inception in stages taking optical analysis of the tree growth and simultaneous partial discharge(PD)measurements. Several characteristics are measured from the recorded distributions and an attempt to explain the different phenomena which took place during tree propagation is done.
RECENT SCHOLAR PUBLICATIONS
MATHEMATICAL MODEL DEVELOPMENT OF CELL VOLTAGE OF A LI-ION CELL FOR EFFICIENT ELECTRIC MOBILITY APPLICATIONS. J James, HR Pathak, P Mankad, S Devang Palestine Journal of Mathematics 14 , 2025 2025.0
Optimal Approach for Cell Characterization and Equivalent Circuit Model Validation of Lithium-Nickel-Manganese-Cobalt-Oxide (Linimncoo2) Cell for Electric Mobility … JJ H R Pathak J. Electrical Systems 20-3 (2024): 7275-7288 20 (No.3), 7275-7288 , 2024 2024.0
Development of a micro-level circular economy performance measurement framework for automobile maintenance garages AT James, G Kumar, J James, M Asjad Journal of cleaner production 417, 138025 , 2023 2023.0 Citations: 17
Identification and evaluation of barriers in implementation of electric mobility in India AT James, G Kumar, A Pundhir, S Tiwari, R Sharma, J James Research in transportation business & management 43, 100757 , 2022 2022.0 Citations: 40
Service quality evaluation of automobile garages using a structural approach AT James, J James International Journal of Quality & Reliability Management 38 (2), 602-627 , 2021 2021.0 Citations: 24
Detection of electrical tree propagation in Perspex by partial discharge measurements J James, SV Kulkarni 2017 3rd International Conference on Condition Assessment Techniques in … , 2017 2017.0 Citations: 2
Peripheral ossifying fibroma of the posterior maxilla: a rare case report PR Raj, E Nausheen, NN Rawther, J James Int J Sci Stud 3 (6), 217-20 , 2015 2015.0 Citations: 6
Partial Discharge Detection In Communication Equipments J James, K Jain 4th National Conference on Current Trends In Technology , 2009 2009.0
Techno Entrepreneurship for Women J James, AT James National Conference on Exploring Potentialities of Women , 2009 2009.0
Partial discharge in high voltage equipments-HV cable J James, SV Kulkarni, BR Parekh 2009 IEEE 9th International Conference on the Properties and Applications of … , 2009 2009.0 Citations: 22
Filter apparatus for water wells. A James, J James Patent NumberUS Patent 4, 744, 896 , 1988 1988.0
Ankylosis of the temporomandibular joint R Shamia, J James, E Adekeye Nigerian Medical Journal 7, 305-311 , 1977 1977.0 Citations: 6
Ameloblastic fibroma--a case report. RI Shamia, JD James, EO Adekeye Nigerian Medical Journal: Journal of the Nigeria Medical Association 6 (2 … , 1976 1976.0 Citations: 1
Condition Monitoring Of Insulation System Of An Isolation Transformer with Partial Discharge Test J James, A Nanoty International Journal of Advanced Engineering And Research Development , 0
MOST CITED SCHOLAR PUBLICATIONS
Identification and evaluation of barriers in implementation of electric mobility in India AT James, G Kumar, A Pundhir, S Tiwari, R Sharma, J James Research in transportation business & management 43, 100757 , 2022 2022.0 Citations: 40
Service quality evaluation of automobile garages using a structural approach AT James, J James International Journal of Quality & Reliability Management 38 (2), 602-627 , 2021 2021.0 Citations: 24
Partial discharge in high voltage equipments-HV cable J James, SV Kulkarni, BR Parekh 2009 IEEE 9th International Conference on the Properties and Applications of … , 2009 2009.0 Citations: 22
Development of a micro-level circular economy performance measurement framework for automobile maintenance garages AT James, G Kumar, J James, M Asjad Journal of cleaner production 417, 138025 , 2023 2023.0 Citations: 17
Peripheral ossifying fibroma of the posterior maxilla: a rare case report PR Raj, E Nausheen, NN Rawther, J James Int J Sci Stud 3 (6), 217-20 , 2015 2015.0 Citations: 6
Ankylosis of the temporomandibular joint R Shamia, J James, E Adekeye Nigerian Medical Journal 7, 305-311 , 1977 1977.0 Citations: 6
Detection of electrical tree propagation in Perspex by partial discharge measurements J James, SV Kulkarni 2017 3rd International Conference on Condition Assessment Techniques in … , 2017 2017.0 Citations: 2
Ameloblastic fibroma--a case report. RI Shamia, JD James, EO Adekeye Nigerian Medical Journal: Journal of the Nigeria Medical Association 6 (2 … , 1976 1976.0 Citations: 1
MATHEMATICAL MODEL DEVELOPMENT OF CELL VOLTAGE OF A LI-ION CELL FOR EFFICIENT ELECTRIC MOBILITY APPLICATIONS. J James, HR Pathak, P Mankad, S Devang Palestine Journal of Mathematics 14 , 2025 2025.0
Optimal Approach for Cell Characterization and Equivalent Circuit Model Validation of Lithium-Nickel-Manganese-Cobalt-Oxide (Linimncoo2) Cell for Electric Mobility … JJ H R Pathak J. Electrical Systems 20-3 (2024): 7275-7288 20 (No.3), 7275-7288 , 2024 2024.0
Partial Discharge Detection In Communication Equipments J James, K Jain 4th National Conference on Current Trends In Technology , 2009 2009.0
Techno Entrepreneurship for Women J James, AT James National Conference on Exploring Potentialities of Women , 2009 2009.0
Filter apparatus for water wells. A James, J James Patent NumberUS Patent 4, 744, 896 , 1988 1988.0
Condition Monitoring Of Insulation System Of An Isolation Transformer with Partial Discharge Test J James, A Nanoty International Journal of Advanced Engineering And Research Development , 0