Diseñadora UTEM | Doctora en Diseño Estratégico e Innovación UB
RESEARCH, TEACHING, or OTHER INTERESTS
Management Science and Operations Research, Decision Sciences
13
Scopus Publications
Scopus Publications
Global Challenges and National Responses: Indicators to Evaluate Public Policies for Mining Development in Chile in the Context of the Global Energy Transition Kay Bergamini, Vanessa Rugiero, Piroska Ángel, Katherine Mollenhauer, Andrea Alarcón, Gustavo Manríquez Sustainability Switzerland, 2025 The challenges of climate change require in-depth attention and targeted strategies for specific sectors, such as energy and mining. Within the mining sector, climate change imposes constraints on the sustainable extraction of minerals, thereby heightening the importance of several minerals in addressing these challenges. Chile emerges as a pivotal nation due to its substantial reserves of copper, lithium, cobalt, nickel, and graphite, which are essential for energy transition and decarbonization processes. Consequently, Chile must foster gradual processes to establish competitive advantages based on technological and innovative capabilities, thus projecting a competitive and sustainable mining industry. This endeavor should be accompanied by enhancements in policies and instruments to guide development, expanding local value creation. This study examines the global challenges faced by the mining sector in the context of the energy transition and evaluates Chile’s response through an assessment of public policies for mining development. It provides an analysis of the scope of various public policy instruments to establish the link between international agreements and development opportunities, subsequently proposing a series of indicators to assess policy progress. To this end, the Environmental Observatory of Mining Projects is developing indicators to evaluate compliance with these policies. In addressing the nation’s challenges related to green and sustainable mining, 20 indicators have been developed in collaboration with civil society and public and private stakeholders through a design thinking process. These indicators enable the evaluation of aspects such as air quality, water quality, and the surface area affected by tailings, among others. The initial section of the document outlines the global challenges in achieving the carbon neutrality goals set by the IPCC. The subsequent section elaborates on the theoretical framework of the research, addressing theories of economic development and sustainability, public policy approaches considered in recent years, as well as the governance of mining development, with an emphasis on its capacity to articulate industrial policies, promote environmental sustainability, and foster technological innovation. The third section details the research methodology and framework of the study. This study examines how Chile’s mining policies align with the global energy transition. Amid growing demand for critical minerals, climate change, and decarbonization, Chile faces both opportunities and socio-environmental risks. Addressing these challenges requires integrated sustainability strategies and an active state role to ensure inclusive, environmentally responsible, and innovation-driven mining development.
Multilevel Information Delivery Strategy (MIDS): A Strategic Design Based Model and Method for Equitable Access to Environmental Information Katherine Mollenhauer, Cala Del Rio, Javiera Rodriguez, Kay Bergamini, Vanessa Rugiero, José Ignacio Medina Applied Human Factors and Ergonomics International, 2024 Faced with the climate crisis scenario, it is crucial to take collaborative action that involves multiple actors from civil society, the private and public sectors. However, often in the process of integrating environmental information and designing tools to disseminate it, the unique requirements of each user group are overlooked. This raises the question: how can we develop an environmental information delivery strategy that caters to the diverse needs of its users? To address this issue, strategic design and co-creation methodologies were employed in the "Environmental Observatory of Mining Projects", an applied research project aimed at improving the equitable delivery of information in four communes in Chile. Through this project, a Multilevel Information Delivery Strategy (MIDS) model was developed that outlines the various levels of environmental information delivery required for sustainable and resilient local community development adaptable to multiple contexts.
Building Resilient Communities: The Environmental Observatory for Mining Projects and Climate Change Indicators Kay Bergamini, Piroska Ángel, Vanessa Rugiero, José Ignacio Medina, Katherine Mollenhauer Sustainability Switzerland, 2023 Public environmental information can improve industry performance, reduce environmental conflicts, and foster informed citizenship. The latter is directly linked to resilience because it is a “process that enables people to learn together, support experimentation, and increase the potential for (social and technological) innovation”. Importantly, the transparency and disclosure of environmental information alone do not have the desired impact; the general public may have access to information but not understand the content. It is necessary to reframe the technical language of information to reach broader stakeholder understanding. The Environmental Observatory for Mining Projects is an applied research project that aims to provide a public information access system for diverse stakeholders. It integrates data from various public services and makes them available to a variety of stakeholders, including the general public, through a web server and application that facilitate accessibility and understanding by using the co-creation methodology for public services. As a result of the project, the authors identified 25 indicators, six of which relate to climate change, including greenhouse gas emissions, water pollution, air pollution, hazardous waste, and tailing deposit locations. These indicators are relevant for decision making through the combined knowledge of public policies, information priorities on the impacts and vulnerabilities of climate change, and more practical issues related to data availability. The authors conclude that environmental information systems must provide people with essential data, but that such information must also be understandable, manageable, comparable, and interoperable so as to promote access to crucial information for resilient communities.
(ED)2 Emotion-Driven Experience Design: A Method to Design Tourist Experiences Starting from Emotions Ruben Jacob-Dazarola, Manuel Martínez Torán, Katherine Mollenhauer Gajardo International Journal of Design Education, 2023 [EN] This article presents, first, the synthesis of a theoretical and methodological framework that has creation and development of a toolkit whose objective is to serve as a central method or support led to the in the tasks of co-design, categorization, evaluation, or validation of different tourism experiences from the perspective of emotional design, finally carrying out a preliminary evaluation of their usefulness, relevance, and perception. The proposal arises from the methods of design and creation based on cards (Issue Cards) that in a phase of exploratory design or early prototyping make it possible to broaden the opportunities and points of view regarding the analyzed problems and from the emotional perspective. In this way, they make it possible to evaluate the experiences of these services more effectively by using them as facilitators of team dynamics or creative workshops. The toolkit developed was structured in a scheme of twenty-seven cards that have as central elements the basic emotions: love, happiness, anger, fear, and sadness according to what has been proposed by previous studies in this field. This set of cards and the associated documentation and instruments has been called emotion-driven experience design or (ED2) (e-d squared), and this document presents its development and the first results obtained in its application.
Towards a Distributed Design in Crisis Scenarios: Frictions and Futures of Digital Manufacturing Collectives in Chile Martin Tironi, Tomas Vivanco, Katherine Mollenhauer Revista 180, 2023 La escalada de desestabilizaciones de los últimos añoscomo la crisis climática, crisis sociales, alimentarias, energéticas,guerras, entre muchas otras, ha instalado la preguntade hacia dónde orientar la disciplina del diseño enescenarios inciertos como los que vivimos actualmente. Eneste artículo analizamos los aprendizajes y fricciones quela pandemia mundial del COVID-19 dejó a los colectivos dediseñadores en Chile. Ante las dificultades de las industriastradicionales para responder al alto número de contagios ymuertes producidos por el virus, los colectivos de diseñadores,distribuidos por todo el territorio, se convirtieron enactores claves en el contexto de crisis sanitaria. A través deun estudio cualitativo de las experiencias y asociacionesde colectivos de makers y Fab labs en Chile, este trabajoanaliza las fricciones que experimentaron estos colectivosdurante la crisis viral. Se analizan los esfuerzos para ganarlegitimidad frente a los sistemas expertos, generándoseuna paradoja entre las oportunidades que se abrieron paralos colectivos makers y los riesgos de una burocratización ydebilitamiento de su ethos hacker ante la necesidad de certificarsus soluciones frente a las instituciones tradicionales.A partir del análisis de esta experiencia, el artículo concluyeenfatizando algunas operaciones orientadas a fomentar undiseño distribuido para la gestión de crisis, ampliando lascapacidades de resiliencia y de autodiseño de los territorios.
Logical Design Matrix (LDM): How to Operationalize Systemic Projectual Design Thinking in Complex Contexts Katherine Mollenhauer, Cala Del Rio, Javiera Rodriguez, Daniela Bianchi, Sara Riveros Applied Human Factors and Ergonomics International, 2023 In recent years, the design discipline has achieved a leading role in fields of knowledge where complex projects requiring a systemic scope are addressed and implemented. This has created the challenge for designers to communicate to others the way in which this discipline generates knowledge in applied research projects. For most design practitioners, this is implicit in the way projects are carried out, however, professionals from other disciplines that make up teams do not always have the same understanding of the process, making it difficult to move forward together within a project framework. Simultaneously, nowadays the complexity of situations being addressed has escalated exponentially. Problems are no longer bounded, where there is a one-way solution, instead they exist within complex ecosystems and are in constant movement, where responses must be systemic and have the same mutation potential to evolve as the context and its issues do. In this context, designers as part of interdisciplinary teams have a double challenge. On the one hand, to contribute from and for the design discipline itself, by displaying and communicating the design process methods within the design spectrum. And, on the other hand, to implement and demonstrate to others the methodological contribution of the design projective thinking in the general process of the multidisciplinary team. This article proposes and discusses a model and a systemic instrument that addresses the complexity present in the materialization and operationalization of the contribution of the projectual design thinking process. The synthesis of the model and subsequent instrument is presented through the review, systematization and discussion of cases where this tool has been applied. Both methodological and systemic elements are relevant for the internal organization of the applied research project as well as for the interdisciplinary team that develops it and the stakeholders involved.
Building a community through service design and responsiveness to emotions Arts Based Methods for Decolonising Participatory Research, 2021
Analysis of the perspective of integrating the national rural development policy into communal development plans in Chile Arturo Orellana-Ossandon, Daniel Moreno-Alba, Diego Irizarri-Otárola, Katherine Mollenhauer-Gajardo Urbano, 2020 Este trabajo explora la perspectiva de integración de los propósitos que persigue la promulgación de la reciente Política Nacional de Desarrollo Rural (PNDR) de Chile en los instrumentos de planificación a escala local de las comunas rurales en Chile. Para tal efecto, revisa, clasifica y analiza especialmente los contenidos de cada Plan de Desarrollo Comunal (PLADECO) de un total de 30 comunas rurales en el país. De norte a sur, los PLADECO de estas comunas rurales, se evalúan en función de sus contenidos, de acuerdo con sus fundamentos empíricos, objetivos, conceptos y gobernanza, así como en referencia a sus ámbitos predominantes en materia de desarrollo rural y su articulación con el marco normativo-institucional regional y sectorial. Los resultados aportan importante evidencia sobre la escasa proximidad que tienen los PLADECO vigentes de las comunas rurales con los contenidos de la PNDR (política que integra elementos de la nueva ruralidad y/o desarrollo rural territorial), especialmente desde el punto de vista de su vinculación con otros instrumentos de planificación normativos e indicativos, políticas sectoriales y de su articulación con actores institucionales.
Designing the designer: The responsibilities of education in the national/regional systems of design Ds 43 Proceedings of E and Pde 2007 the 9th International Conference on Engineering and Product Design Education, 2007
