Laith Tashtoush
@neu.edu.tr
Business Administration/ Faculty of Economics and Administrative Sciences
near east university
RESEARCH, TEACHING, or OTHER INTERESTS
Business, Management and Accounting, Business and International Management, Organizational Behavior and Human Resource Management, Marketing
Scopus Publications
Scopus Publications
Husameddin Khalil Harb, Serife Zihni Eyupoglu, and Laith Tashtoush
SAGE Publications
The aim of the study is to examine whether job satisfaction mediates and strengthens the relationship between administrative empowerment and organizational commitment among academic staff in Higher Education - Palestinian universities. A questionnaire was implemented during the data collection process. The study sample consisted of academic staff in Higher Education. Two hundred eighty-seven academic staff from seven different universities participated in the study. Data analysis involved calculating descriptive statistics, t-test, (ANOVA) test, correlation, and regression analysis. The results of the study indicated that administrative empowerment, Organizational commitment, and job satisfaction were statistically significant; moreover, it was found that administrative empowerment through job satisfaction impacts Organizational commitment. Management of universities should appreciate these results as good empowerment practices can increase employee job satisfaction. The current study model that has been developed provides that administrative empowerment through job satisfaction helps universities positively influence the organizational commitment of academic staff in universities.
Laith Tashtoush and Ala' Fathi Assi
IEEE
Telecommunications companies should strive to portray themselves as socially responsible in a competitive global market. The organization will reap additional benefits from effective participation in society. This study aims to examine a conceptual model of the relationships between customer citizenship behavior and corporate social responsibility in Gambia’s telecommunications companies. The study goal is to add to the literature by demonstrating how service quality [reliability, responsiveness, and empathy] can mediate the correlation among telecommunications companies social responsibility and customer citizenship activity. To accomplish this, 400 questionnaires were distributed and subjected to SPSS version 25 analysis. According to the findings, corporate social responsibility has a favorable and considerable impact on customer citizenship behavior. Furthermore, the findings revealed that service quality [reliability, empathy, and responsiveness] derived from corporate social responsibility is a critical and fundamental variable that telecommunications corporations in the Gambia can use to facilitate positive customer behavior and enhance customer citizenship behavior towards their corporations, which will have a positive impact on customer citizenship behavior. There are also managerial and practical implications for Gambia’s telecommunications companies.
Laith Tashtoush and Serife Z. Eyupoglu
AOSIS
Purpose: This study aims at providing empirical evidence on the extent to which organisational commitment mediates and strengthens the relationship between human resource management practices and organisational citizenship behaviour amongst administrative staff working in Jordanian universities. Design/methodology/approach: Data were gathered using a questionnaire. The population of the study consisted of administrative staff working at 29 universities. A total of 350 employees participated in the study. Data analysis involved the computation of descriptive statistics, as well as structural equation modelling, factor analysis, regression and correlation analysis. Finding/results: The results of the study indicated that the human resource management practices, organisational commitment, and organisational citizenship behaviour were statistically significant. Moreover, it was found that human resource management practices through organisational commitment impact organisational citizenship behaviour. Practical implication: The literature supports that organisational citizenship behaviour promotes the effective functioning of any organisation as well as contributing to the overall success of the organisations. Therefore, there is a need to conduct studies that concentrate on how to improve organisational citizenship behaviour so that organisations can sustain performance. Originality/value: The conceptual model developed in this study provides relationships of human resource management practices through organisational commitment that can be used by the management of organisations as a guide to positively influence the organisational citizenship behaviour of the employees in their organisations.