v.n.s.manaswini
@siddhartha.co.in
Assistant professor computer science and engineering
siddhartha institute of technology and sciences
RESEARCH, TEACHING, or OTHER INTERESTS
Artificial Intelligence, Computer Science, Software, Computer Vision and Pattern Recognition
Scopus Publications
Scholar Citations
Scholar h-index
Scopus Publications
R. Dinesh Kumar and V.N.S. Manaswini
Elsevier
V. N. S. Manaswini and K. V. Krishnam Raju
Springer Singapore
K V. Krishnam Raju and V N. S. Manaswini
Science Publishing Corporation
For Improving the Business growth, the Business people try to know the customer's intension about their products. One of the best methods of collecting customer's feedback is telephone or mobile survey where customer service representatives(CSR) can interact with customers through phone calls and also record to analyze the customer's call data. The main issue of call data analysis through recorded files is a large amount of storage is required to store the audio files. This results increased costs, maintaining the hardware and software systems and manage a database system. In this paper we can directly convert the live calls into text files using speech to text (STT) algorithm and analyze these text files using Hadoop and MapReduce Framework for improving their future purchasing behavior.