Nan Chen
@shtm.polyu.edu.hk
The Hong Kong Polytechnic University
Scopus Publications
Scholar Citations
Scholar h-index
Scholar i10-index
Scopus Publications
Shiqin Zhang, Nan Chen, Cathy H.C. Hsu, and Jin-Xing Hao
SAGE Publications
Emotional reactions and transmissions are crucial to host-tourist interaction yet lacking in research, particularly from the host viewpoint. To deepen understanding of host-tourist interaction, this study took a host perspective to examine emotional contagion from tourists to hosts. By adopting video-vignette based interaction scenarios and cutting-edge techniques (e.g., FaceReader), a real-time multi-modal investigation was undertaken to reveal mechanism underlying emotional contagion of Hong Kong residents from Mainland Chinese tourists. Results theoretically consolidated the dual-process mechanism underpinning automatic emotional contagion and empirically verified an Emotional Contagion Model (ECM) from tourists to hosts. The compelling effects of mimicry, interaction context and stereotypes explained the emotional convergence and divergence between hosts and tourists. The study extended the knowledge boundary of host-tourist interaction to micro-level interpersonal emotional connection. Moreover, the verified ECM theoretically advances emotional contagion mechanism in the social psychology literature. Practical guidelines for host-tourist relation management and sustainable destination development were provided.
Cathy H.C. Hsu, Nan Chen, and Shiqin Zhang
Emerald
Purpose This paper aims to develop a comprehensive model on intra- and interpersonal emotion regulation (ER) in hospitality and tourism (H&T) service encounters. Design/methodology/approach A critical review and reflection of ER research from multiple disciplines was conducted. Methodologies appropriate for investigating ER were also reviewed. Findings A comprehensive framework was proposed to outline key influential factors, processes and consequences of intra- and interpersonal ER in service encounters in the H&T industry. Methodologies integrating advanced tools were suggested to measure complex and dynamic emotion generation and regulation processes in social interactions from a multimodal perspective. Research limitations/implications The researchers developed a comprehensive conceptual model on both intra- and interpersonal ER based on a critical review of the most recent psychological research on ER. Various theoretical and methodological considerations are discussed, offering H&T scholars a solid starting point to explore dynamic emotion generation and regulation processes in complex social settings. Moreover, the model provides future directions for the expansion of ER theories, which have been mostly developed and tested based on laboratory research. Originality/value The proposed model addresses two critical issues identified in emotion research in the H&T field: the lack of a dynamic perspective and the neglect of the social nature of emotions. Moreover, the model provides a roadmap for future research.
Jialin (Snow) Wu, Nan Chen, Christine Y. H. Zeng, and Markus Schuckert
Informa UK Limited
Nan Chen, Cathy H. C. Hsu, and Philip L. Pearce
SAGE Publications
Video vignettes are information-rich stimuli using audio and visual presentations to elicit viewer responses. Though rarely used in tourism research, messages delivered via video vignettes are arguably more engaging and realistic than written vignettes. This paper aims to develop clear guidelines for producing video vignettes and evaluating such efforts. A rigorous four-step procedure for producing authentic and valid video vignettes is created and implemented. The examined context involves an exploration of stereotypes shared by Hong Kong residents of Mainland Chinese tourists. A total of 10 video vignettes are developed and used as stimuli in 26 semi-structured interviews. Qualitative and quantitative appraisals are conducted to create and test the protocol and quality indicators. Recommendations are made based on the lessons learned from the validation process. The path toward the creation of video vignettes can provide directions for other tourism research inquiries, such as tourist interactions, embodied experiences, and mutual gaze.
Nan Chen, Cathy H. C. Hsu, and Xiang (Robert) Li
SAGE Publications
Given the limitations in existing resident attitude research, a new concept of resident sentiment is proposed to describe local residents’ overall perceptions of and emotional dispositions toward a dominant tourist market, in which attitude is a constituent part and behavioral response is implied. To operationalize this higher-order latent concept, this study developed measurements for its five components (cognitive and affective attitudes, identification, and two collective mentalities) identified from an earlier exploratory study. An online survey received 1,000 usable responses from Hong Kong residents to validate this construct in a nomological network. The results not only indicate the reliability and validity of the refined scales, but also provide support for resident sentiment as a better indicator of residents’ behavioral responses than attitude. Resident sentiment has the potential for significant use in extending resident attitude studies by academics, as well as being a performance measure for practitioners seeking destination sustainability.
Nan Chen and Cathy H.C. Hsu
Elsevier BV
Shiqin Zhang, Nan Chen, and Cathy H.C. Hsu
Elsevier BV
Jin-Xing Hao, Yu Fu, Cathy Hsu, Xiang (Robert) Li, and Nan Chen
SAGE Publications
The progress in sentiment analytics and communication research provides a powerful scaffold by which to reexamine the long-debated research on residents’ attitudes toward tourism. To mitigate the limitations of the classical survey-based research method, this study takes a news media sentiment analytics perspective to unveil how the residents’ attitudes toward tourism evolve over time and how socioeconomic factors interact with such evolving attitudes in the context of Hong Kong. Drawn on a news data set containing 72,755 news articles published in Chinese language newspapers, this study computes the overall news sentiments for 156 calendar months since 2003, examines the face validity and nomological validity of the results, and discusses the long-run dynamics between residents’ attitudes and typical socioeconomic factors. This study adds a vital dimension to current residents’ attitudes research and practices from data-scarce to data-rich studies and from static snapshots to dynamic unfolding.
Nan Chen, Lorenzo Masiero, and Cathy H. C. Hsu
SAGE Publications
Extensive studies were conducted to understand package tour participants, but little is known about the selection and trade-off for a specific tour versus another. A stated choice experiment was conducted in this study with 270 prospective mainland Chinese outbound tourists, aiming to identify their heterogeneous preferences for package tours that involved eight attributes, each with varying levels. To identify the sources of preference heterogeneity, a latent class choice model was estimated to segment each of the three predetermined budget groups into two subgroups, and profile these subgroups by sociodemographic characteristics and consumption values. Different preference patterns for tour attributes were revealed among the subgroups, whereas majority of the respondents reported common preferences for fewer designated shops and direct flights. The results provide researchers and practitioners with innovative insights into the preferences and trade-offs of mainland Chinese package tour participants, as well as practical guidance for package tour design and pricing.
Cathy H. C. Hsu and Nan Chen
SAGE Publications
The value of attribution theory in explaining and predicting resident perceptions of/reactions toward tourists is underestimated by tourism scholars. This article critically analyses the evolution and underdevelopment of attribution theory, as well as the literature on tourist stereotypes which serve as heuristics that may bias attribution. Under the guidance of dual process theories, a comprehensive conceptual framework is developed to delineate the interactions between a three-step resident attribution process of encounters with tourists and tourist stereotypes’ activation, application/suppression, and modification. Potentially fruitful directions are suggested for future research. This conceptual article not only pioneers in establishing conceptual links between a tourism phenomenon and a social psychological theoretical development, but it also broadens the research paradigm of resident–tourist relationship studies.
Nan Chen, Cathy H.C. Hsu, and Xiang (Robert) Li
Elsevier BV
Cathy H.C. Hsu, Honggen Xiao, and Nan Chen
Emerald
PurposeThe purpose of this paper is to synthesize and evaluate research on hospitality and tourism education in the past ten years (2005-2014) and to suggest directions for future inquiries.Design/methodology/approachFrom 13 hospitality and tourism journals, 644 full-length articles were reviewed. A multi-stage process was used to code and analyze each article by two analysts independently to ensure objectivity and accuracy. Two more researchers were involved in discussion to resolve differences in coding.FindingsThe analysis resulted in five distinctive meta-themes, grounded within 30 sub-themes. Observations are made in terms of teaching and learning, student development, curricula and programs, education environment and faculty development. Areas requiring further scholarly attention under each theme were identified.Research limitations/implicationsThis review provides an important reflection of the scholarly activities over the past decade on hospitality and tourism education, summarizes the current knowledge on various relevant concepts and offers avenues for future education research.Practical implicationsThis review provides a one-stop information source for education and industry practitioners engaged in human capital, professional and executive development practices.Originality/valueOperating under the dynamic industry and changing higher education environment, it is timely to conduct a comprehensive evaluation of recent education research to assess whether these activities address the challenges faced.
Matthew H. T. Yap and Nan Chen
University of Rijeka, Faculty of Tourism and Hospitality Management
Sažetak Purpose – This paper aims to examine young Chinese wine consumers’ perceptions of the diffused wine information in China, and explore the factors that may influence their perceptions. Design – A positivism paradigm was employed to design the research. Methodology – Quantitative data were collected from a total of 507 young Chinese wine consumers via a self-administered structured questionnaire. Both descriptive and advanced statistics were employed to analyse the collected data. Approach – Respondents were selected using purposive sampling technique. Deductive approach was used to reason data. Research ethics were observed. Findings – Six dimensions (complexity, compatibility, relative advantage, observability, religion and ethics, and trialability diffused wine information) emerged via Principal Component Analysis. Young Chinese wine consumers’ perceptions of the diffused wine information were independent of their personal and professional backgrounds. However, consumers with different education levels and religions considered differently the expensiveness of wine to purchase. Their considerations of the expensiveness of wine to purchase were dependent on their awareness of alcoholic friends and family members, age, education levels and gender. Originality of the research – This study is possibly the first of its kind to employ the diffusion of innovation theory to examine young Chinese wine consumers’ perceptions.
Ceridwyn King, Nan Chen, and Daniel C. Funk
SAGE Publications
Limited research has examined the decay of destination image (DI) using longitudinal repeated measures. This study used a tripartite attitude perspective to examine the structural stability of DI among sport tourists after returning home. Two online survey waves were conducted to monitor the DI change held by 234 nonlocal participants in an international marathon event over a 9-month interval. The results revealed that the DI decayed over time and this decay was dimensionally specific. Affective and conative components of DI were more susceptible to change while cognitive DI was more stable. However, the pattern of decay was moderated by the strength of a tourist’s psychological connection to the destination. Relevant theoretical and managerial implications are discussed to provide insights for both researchers and practitioners.
Nan Chen, Shaojun Ji, and Daniel C. Funk
Elsevier BV
Kevin Filo, Nan Chen, Ceridwyn King, and Daniel C. Funk
SAGE Publications
The purpose of this research is to examine sport tourists’ involvement with a destination that hosts a sport event to enable understanding of how a tourist–destination relationship forms. To bolster this understanding, the psychological continuum model (PCM) is applied as a framework to assess sport tourists’ involvement with a destination across four progressive stages. A questionnaire was administered to sport tourists in an international marathon event in the United States (N = 1,029). To allocate these sport tourists into distinct stages that represent an increased psychological connection to the destination, a three-step staging tool using destination involvement (DI) was applied. The findings indicate the progressive development of DI among these sport tourists results in increasingly high place attachment and revisit intentions. The results provide support for DI as an indicator that allows destination marketers to understand sport tourists’ destination attitude as well as predict behavioral intention.
Nan Chen and Daniel C. Funk
Informa UK Limited
Despite calls for an integrative approach to examine sport event tourism, few attempts have combined sport event and tourism destination studies. This paper addresses this gap by examining travel purpose, destination image and revisit intention. Ratings of importance and performance for the 16 attributes of a destination hosting the European Athletics Championship are used to compare between sport tourist (N = 153) and non-sport tourist (N = 168) with revisit intention. Results support the use of a generic list of 16 destination attributes to examine travel purpose and reveal that sport and non-sport tourists possess both similar and dissimilar perspectives. Major differences were found among three attributes: accommodation facilities, historic/cultural attractions and sport facilities & activities. Results highlight the influential role that destination evaluation has on revisit intention. Managerial implications are discussed, providing suggestions to sport and tourism marketers.