Unveiling gendered pathways of job insecurity: a moderated moderated-mediation model in the Indian gig economy Madhan Kumar, Shameem Shagirbasha, Juman Iqbal Evidence Based Hrm, 2026 Purpose Building on Conservation of Resources (COR) and Threat Rigidity theories, this study explores the relationship between perceived job insecurity, rumination, and psychological withdrawal among gig workers. It further investigates the moderating role of psychological resilience and examines how this relationship differs across genders. Design/methodology/approach A time-lagged survey design using snowball sampling was employed to collect data from 508 food delivery workers across Southern India, a fast-growing segment of informal and gig-based labour. Data were analyzed using SPSS PROCESS Macros and AMOS, applying a moderated moderated-mediation framework. Findings Results confirmed that perceived job insecurity is positively related to psychological withdrawal. Negative rumination emerged as a significant mediator in this relationship. The mediating effect of rumination was moderated by psychological resilience, where higher resilience reduced the impact of insecurity on rumination. Furthermore, this moderating effect of resilience differed by gender, with distinct patterns observed for male and female gig workers. These findings emphasize the critical role of gender in shaping how workers respond to job insecurity and related psychological outcomes. Practical implications The study offers practical insights for organizations and gig platforms to develop strategies that enhance resilience among gig workers. Such strategies can help workers better manage job insecurity during turbulent periods and unforeseen crises. This is highly relevant for workforce planners and policymakers seeking to support non-traditional employment segments. Originality/value By focusing on the Indian gig economy, this study contributes to the literature by highlighting psychological resilience as a crucial individual resource and revealing important gender-specific differences in how job insecurity affects psychological withdrawal.
Unleashing the missing link between work-family conflict and affective commitment: implications for health professionals Juman Iqbal, Shameem Shagirbasha, Madhan Kumar, S.A. Mufeed Evidence Based Hrm, 2025 PurposeElucidating on the theoretical framework of conservation of resource and social identity theories, we aim to explore the association between work-family conflict (bidirectional, i.e. work-to-family conflict (WFC) and family-to-work conflict (FWC)) and affective commitment (AC) via emotional exhaustion (EE). Besides, the buffering effect of organizational identification (OI) in the bi-directional work-family conflict and EE relationship and perceived interactional justice (PIJ) between EE and AC were also tested.Design/methodology/approachA multi-time study was conducted in which data from 675 doctors working in different public hospitals across India were gathered at three-time intervals (T1, T2 and T3). The collected data were then analyzed using statistical software tools, namely AMOS 24 and SPSS v23.FindingsIt was indicated that WFC and FWC have a significant negative association with AC. EE was shown to mediate the relationship between bi-directional work-family conflict and AC. Additionally, OI buffered the relationship between WFC, FWC and EE. Moreover, PIJ was established as a moderating factor in the relationship between EE and AC.Originality/valueThis paper provides a new insight into the work-family conflict-AC relationship by examining it through the mediating role of EE. It offers a nuanced understanding by establishing the buffering effects of OI in the bi-directional WFC and EE. To our knowledge, this research represents the inaugural attempt to investigate the moderating influence of PIJ in the relationship between EE and AC.
Promoting the green voice of employees in the hospitality sector: the role of environmental transformational leadership Shameem Shagirbasha, Neethu Mohammed, Madhan Kumar Social Responsibility Journal, 2025 Purpose Drawing on the theory of planned behaviour, this study aims to explore how environmental transformational leadership (ETL) influences the green voice behaviour of employees via the mediating role of three key variables: environmental mindfulness, environmental felt responsibility and environmental self-efficacy. Design/methodology/approach Using a structured questionnaire and a mixed sampling method (purposive and snowball), data were collected from eighty-one hotels located in various metropolitan cities. The sample comprised 573 frontline employees’ responses gathered through a time-lagged survey. Findings The findings reveal that ETL positively affects both promotive and prohibitive green voice behaviour of employees. Moreover, these effects are mediated through environmental mindfulness, environmental self-efficacy and environmental felt responsibility. Practical implications The study offers significant implications for shaping leadership practices and promoting sustainability efforts within hospitality organisations. By examining the drivers of green voice behaviour, the study provides practical insights for fostering a more environmentally conscious workplace. Originality/value To the best of the authors’ knowledge, this study is among the first to examine the association between ETL and the green voice of employees within the hospitality sector.
Digital accessibility at the nexus of barriers of accessible tourism L. N. Harsha Vardhini, Sandhya Srinivasan, Madhan Kumar, Nimmi P. Mohandas Human Capital Management and Competitive Advantage in Tourism, 2025 Accessible tourism aims to provide inclusive travel experiences for individuals with disabilities by offering accommodations, transportation, and attractions that cater to their needs. Imrie et al. (1998) and Escudero's et al. (2021) conducted studies on disabled people's experiences with access in the built environment and the decision-making process when organizing a tourist experience. They found that disabled people's needs are poorly met in the design and development of the built environment, and regulatory controls overseeing disabled people's access are weak. The study also found that tourist experiences significantly impact the perspective of disabled people in their daily lives, with independence being a crucial aspect. Kim et al. (2011) investigated service failures experienced by disabled tourists, identifying three dimensions of service failures: service delivery failure, unfulfilled special requests, and unsolicited employee conduct.
From conflict to cooperation: the effects of trait forgiveness on threat appraisal and proactive helping behavior Shameem Shagirbasha, Kumar Madhan, Anjali Gupta International Journal of Conflict Management, 2025 Purpose While workplace conflicts among coworkers are inevitable, there has been a notable gap in understanding how these conflicts impact employee behavior and the mechanisms through which they exert influence. This study aims to address this gap by examining the intricate relationships between coworker conflict, threat appraisal and proactive helping behavior. Design/methodology/approach The authors build a moderated mediation model that explores the role of trait forgiveness in shaping the interplay between coworker conflict and threat appraisal. Data was collected from 533 first-line employees using a two-wave study through a survey-based method. The data was analyzed using SPSS PROCESS macros and AMOS. Findings This study reveals a compelling insight: employees with high trait forgiveness, even when facing coworker conflict, tend to exhibit high proactive behavior at work, influenced by their perception of reduced threat. Therefore, trait forgiveness reduces the strength of the negative relationship between coworker conflicts and proactive helping behavior via threat appraisal. Originality/value This study uniquely examines how trait forgiveness moderates coworker conflict and proactive helping behavior, addressing a gap in the literature. In contrast to earlier studies that focused on conflict avoidance or resolution, this study shows how high trait forgiveness might turn conflict circumstances into chances for proactive helping behavior through lower threat appraisal. This approach offers a novel perspective on sustaining positive behaviors within conflict-prone environments, advancing the understanding of resilience in workplace dynamics.
Service before self: exploring resilience and locus of control in the frontline service effort behavior Shameem Shagirbasha, Kumar Madhan, Juman Iqbal, Hamia Khan Journal of Service Theory and Practice, 2025 PurposeDrawing on the conservation of resource (COR) theory, this study examines the direct relationships between customer incivility and service effort behavior with psychological resilience mediating this association. Furthermore, the study also explores the moderated-mediation effect of internal locus of control.Design/methodology/approachTwo studies were carried out, employing a time-lagged approach. In study 1, data were collected from 422 frontline service employees in the hospitality sector. This was followed by Study 2 in which data were collected from 530 frontline service employees in banking and retail industries. The data were analyzed using SPSS PROCESS macros and AMOS.FindingsThe results specified that customer incivility negatively influences service effort behavior among frontline service employees. Moreover, it was also found that psychological resilience mediated the negative association between customer incivility and service effort behavior. Finally, the results show that the moderated-mediation effect of internal locus of control was also supported.Originality/valueThe study is an attempt to broaden the frontier of customer incivility and highlight how it affects service effort behavior. The findings also highlight the mediating role of psychological resilience between customer incivility and service effort behavior. Moreover, this study makes an enriching contribution by exploring the moderating role of internal locus of control. To the best of our knowledge, such associations remain outside the purview of previous examinations.
Unveiling gendered pathways of job insecurity: a moderated moderated-mediation model in the Indian gig economy M Kumar, S Shagirbasha, J Iqbal Evidence-based HRM: a Global Forum for Empirical Scholarship, 1-19 , 2026 2026
The untapped influence of employee incivility on customer citizenship behavior: A mixed-methods inquiry in quick-service restaurants S Shagirbasha, M Kumar, N Panda Journal of Retailing and Consumer Services 88, 104479 , 2026 2026
Unleashing the missing link between work-family conflict and affective commitment: implications for health professionals J Iqbal, S Shagirbasha, M Kumar, SA Mufeed Evidence-based HRM: a Global Forum for Empirical Scholarship 13 (4), 693-713 , 2025 2025 Citations: 3
Promoting the green voice of employees in the hospitality sector: the role of environmental transformational leadership S Shagirbasha, N Mohammed, M Kumar Social Responsibility Journal 21 (9), 1833-1856 , 2025 2025 Citations: 1
The impact of enterprise risk management practices on the performance of SMEs with the mediating role of competitive advantage and the moderating role of innovativeness S Policepatil, M Kumar Journal of the International Council for Small Business, 1-21 , 2025 2025
TISM-based framework for understanding barriers to spa tourism development in India M Kumar, S Manoharan, S Shagirbasha, M lokhande International Journal of Spa and Wellness 8 (3), 552-575 , 2025 2025
From conflict to cooperation: the effects of trait forgiveness on threat appraisal and proactive helping behavior S Shagirbasha, K Madhan, A Gupta International Journal of Conflict Management 36 (3), 565-585 , 2025 2025 Citations: 2
Service before self: exploring resilience and locus of control in the frontline service effort behavior S Shagirbasha, K Madhan, J Iqbal, H Khan Journal of Service Theory and Practice 35 (1), 1-30 , 2025 2025 Citations: 3
Content-based networking algorithm-a cognitive perspective S Shagirbasha, D Booshnam, M Kumar International Journal of Business Excellence 36 (1), 93-111 , 2025 2025
Beyond the boss: how distributed leadership elevates team effectiveness in startup organizations?–a multi-level analysis S Shagirbasha, K Madhan, J Iqbal Evidence-based HRM: a Global Forum for Empirical Scholarship 12 (4), 760-781 , 2024 2024 Citations: 2
Factors that Drive Customer Satisfaction in Online Video Streaming Services R Shaji, N Subramaniam, M Kumar, S Shagirbasha World Conference on Information Systems for Business Management, 597-607 , 2024 2024
Empowering frontline service employees: examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal … J Iqbal, S Shagirbasha, K Madhan Journal of Service Theory and Practice 34 (5), 664-688 , 2024 2024 Citations: 21
Antecedent and outcome study on energy transition-empirical evidence from G7 countries in TBL approach R Rajendran, J Krishnaswamy, N Subramaniam, M Kumar Gondwana Research 131, 300-316 , 2024 2024 Citations: 5
Workplace isolation during COVID-19 and work–family conflict among academicians: interplay of psychological stress and organizational identification S Shagirbasha, J Iqbal, K Madhan, S Chaudhary, R Dhall International Journal of Manpower 45 (1), 133-154 , 2024 2024 Citations: 41
Employee–customer interaction and emotional intelligence to impact emotional labor: does interaction type play any role? S Shagirbasha, K Madhan, J Iqbal Evidence-based HRM: a Global Forum for Empirical Scholarship 12 (1), 172-192 , 2024 2024 Citations: 8
Customer perception towards customer-centric strategies of private sector banks AB Kolathappilly, M Kumar JOURNAL OF LIFESTYLE AND SDGS REVIEW Учредители: Editora Alumniin 4 (4), e03537 , 2024 2024 Citations: 4
Satisfaction level of customers on E-CRM AB Kolathappilly, M Kumar Journal of Lifestyle and SDGs Review 4 (4), e03549-e03549 , 2024 2024 Citations: 2
A bibliometric analysis of Halal and Islamic tourism SA Suban, K Madhan, S Shagirbasha International Hospitality Review 37 (2), 219-242 , 2023 2023 Citations: 142
Unleashing the missing link between neuroticism and compliance behavior among quick service restaurant employees J Iqbal, S Shagirbasha, K Madhan International Journal of Hospitality Management 114, 103570 , 2023 2023 Citations: 12
Does social perfectionism foster electronic cheating behavior among budding hospitality managers? A moderated mediation analysis S Shagirbasha, J Iqbal, K Madhan Journal of Hospitality and Tourism Management 56, 297-311 , 2023 2023 Citations: 5
MOST CITED SCHOLAR PUBLICATIONS
A bibliometric analysis of Halal and Islamic tourism SA Suban, K Madhan, S Shagirbasha International Hospitality Review 37 (2), 219-242 , 2023 2023 Citations: 142
Does incivility in quick service restaurants suppress the voice of employee? A moderated mediation model K Madhan, S Shagirbasha, J Iqbal International Journal of Hospitality Management 103, 103204 , 2022 2022 Citations: 42
Workplace isolation during COVID-19 and work–family conflict among academicians: interplay of psychological stress and organizational identification S Shagirbasha, J Iqbal, K Madhan, S Chaudhary, R Dhall International Journal of Manpower 45 (1), 133-154 , 2024 2024 Citations: 41
Empowering frontline service employees: examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal … J Iqbal, S Shagirbasha, K Madhan Journal of Service Theory and Practice 34 (5), 664-688 , 2024 2024 Citations: 21
Adoption of service robots: exploring the emerging trends through the lens of bibliometric analysis K Madhan, S Shagirbasha, TK Mishra, J Iqbal International Hospitality Review , 2023 2023 Citations: 20
A bibliometric analysis of Halal and Islamic tourism. International Hospitality Review, 37 (2), 219–242 SA Suban, K Madhan, S Shagirbasha 2023 Citations: 19
Unleashing the missing link between neuroticism and compliance behavior among quick service restaurant employees J Iqbal, S Shagirbasha, K Madhan International Journal of Hospitality Management 114, 103570 , 2023 2023 Citations: 12
Workplace Spirituality and Employee Work Attitudes: Exploring Gender as a Moderator M Kumar P IOSR Journal of Business and Management (IOSR-JBM) 18 (5), 01-10 , 2016 2016 Citations: 10
Employee–customer interaction and emotional intelligence to impact emotional labor: does interaction type play any role? S Shagirbasha, K Madhan, J Iqbal Evidence-based HRM: a Global Forum for Empirical Scholarship 12 (1), 172-192 , 2024 2024 Citations: 8
Service with a sense of belonging: navigating work–family conflict and emotional irritation in the service efforts of health professionals J Iqbal, S Shagirbasha, KP Madhan International Journal of Conflict Management 34 (4), 838-861 , 2023 2023 Citations: 7
A model for lead conversions through cold calling in startup B2B services firms in India: a sense-making derivation AS Raj, S Shagirbasha, K Madhan South Asian Journal of Business Studies 11 (3), 370-384 , 2022 2022 Citations: 6
A bibliometric analysis of Halal and Islamic tourism. International Hospitality Review, ahead-of-print (ahead-of-print) SA Suban, K Madhan, S Shagirbasha 2021 Citations: 6
Antecedent and outcome study on energy transition-empirical evidence from G7 countries in TBL approach R Rajendran, J Krishnaswamy, N Subramaniam, M Kumar Gondwana Research 131, 300-316 , 2024 2024 Citations: 5
Does social perfectionism foster electronic cheating behavior among budding hospitality managers? A moderated mediation analysis S Shagirbasha, J Iqbal, K Madhan Journal of Hospitality and Tourism Management 56, 297-311 , 2023 2023 Citations: 5
Customer perception towards customer-centric strategies of private sector banks AB Kolathappilly, M Kumar JOURNAL OF LIFESTYLE AND SDGS REVIEW Учредители: Editora Alumniin 4 (4), e03537 , 2024 2024 Citations: 4
Unleashing the missing link between work-family conflict and affective commitment: implications for health professionals J Iqbal, S Shagirbasha, M Kumar, SA Mufeed Evidence-based HRM: a Global Forum for Empirical Scholarship 13 (4), 693-713 , 2025 2025 Citations: 3
Service before self: exploring resilience and locus of control in the frontline service effort behavior S Shagirbasha, K Madhan, J Iqbal, H Khan Journal of Service Theory and Practice 35 (1), 1-30 , 2025 2025 Citations: 3
From conflict to cooperation: the effects of trait forgiveness on threat appraisal and proactive helping behavior S Shagirbasha, K Madhan, A Gupta International Journal of Conflict Management 36 (3), 565-585 , 2025 2025 Citations: 2
Beyond the boss: how distributed leadership elevates team effectiveness in startup organizations?–a multi-level analysis S Shagirbasha, K Madhan, J Iqbal Evidence-based HRM: a Global Forum for Empirical Scholarship 12 (4), 760-781 , 2024 2024 Citations: 2
Satisfaction level of customers on E-CRM AB Kolathappilly, M Kumar Journal of Lifestyle and SDGs Review 4 (4), e03549-e03549 , 2024 2024 Citations: 2
