Integration of Continuous Improvement Approach in Sustainable E-Government Services Towards Citizen Satisfaction in Health Sector Development of Conceptual Model R. Anandhakrishnan, D. Vimala, S. Vasantha 2025 International Conference on Automation and Computation Autocom 2025, 2025 E-government success relies on high-quality e-services. Understanding e-government service quality is crucial for improving existing and future implementations. As the globe advances in communication and information technology, study on e-government services especially in health sector since covid-19 is gaining momentum. This study introduces a conceptual model for measuring the impact of continuous improvement approach on sustainable e-government services in health sector. The suggested model identifies five stream dimensions to assess the quality of e-government services based on a survey of relevant literature. This article focuses on the five dimension of continuous improvement approach the efficiency, accessibility, and sustainability of e-government services. This research provides a conceptual model for integrating continuous improvement approach to promote sustainable long-term e-government services in the health care area. Governments may use AI-driven analytics, predictive modeling, and automation to improve administrative procedures, personalise healthcare services, and enable data-driven decision-making. The concept of continuous improvement approach is central to the model, in which AI algorithms continuously analyze data from various sources, such as electronic health records, patient feedback and performance metrics. The outcome of the conceptual model is to identify the effect of integrating continuous improvement approach in the healthcare sector to achieve sustainable e-government services that optimizes resource allocation, improves service quality, and fosters innovation for Citizen Satisfaction. This research adds to the literature on e-government and healthcare management by presenting a new conceptual model that combines ideas of continuous improvement. Future study should concentrate on empirical validation and implementation methodologies to determine the suggested model's usefulness and scalability in real-world scenarios. Overall, incorporating continuous improvement methodologies has the potential to advance long-term e-government services in the healthcare sector for benefiting public health.
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RECENT SCHOLAR PUBLICATIONS
Dimensions of means end chain attributes in e-commerce apparel websites P Krithika, S Vasantha AIP Conference Proceedings 3344 (1), 090001 , 2026 2026
AI-Driven Fraud Detection Models in Digital Payment Systems BN Janaranjjanee, S Vasantha Journal of Social Science and Management Studies, 1-6 , 2026 2026
Analysis of performance, conceptual and thematic structures of means end chain and consumer value using artificial intelligence tool R P Krithika, S Vasantha AIP Conference Proceedings 3345 (1), 020151 , 2026 2026
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The mobile phone usage among teens and young adults impact of invading technology M Krithika, S Vasantha International Journal of Innovative Research in Science, Engineering and … , 2013 2013 Citations: 43
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Determinants in investment behaviour during the COVID-19 pandemic AS Kiruba, V Vasantha Indonesian Capital Market Review 13 (2), 1 , 2021 2021 Citations: 38
Ascertaining the mediating effect of financial literacy for accessing mobile banking services to achieve financial inclusion M Bhuvana, S Vasantha International Journal of Recent Technology and Engineering (IJRTE) 7 (6 … , 2019 2019 Citations: 38
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Drivers of financial inclusion to reach out poor M Bhuvana, S Vasantha Arabian Journal of Business and Management Review 6 (4), 1-6 , 2016 2016 Citations: 35
Organisational culture and its impact on employee performance (a study with reference to IT sector Chennai) R Durgadevi, S Vasantha Indian Journal of Public Health Research & Development 8 (2), 315 , 2017 2017 Citations: 34
Enhancement of drugs bioavailability by floating drug delivery system-A review V Kamalakkannan, A Puratchikody, VV Prasanth, K Masilamani International Journal of Drug Delivery 3 (4), 558 , 2011 2011 Citations: 34
E-CRM: A perspective of Urban and Rural Banks in Kerala J Joju, S Vasantha, PK Manoj International Journal of Recent Advances in Multidisciplinary Research 2 (09 … , 2015 2015 Citations: 33
