Ph. D (Human Resource Management)2020, Department of Management, North eastern Hill University, MeghalayaMBA (Human Resource Management & Marketing Management)2012, Department of Management, North eastern Hill University, MeghalayaBBA (Marketing Management & Sales and Advertisement Management)2010, Don Bosco College,Tura, Meghalaya
RESEARCH, TEACHING, or OTHER INTERESTS
Organizational Behavior and Human Resource Management, Business, Management and Accounting, Marketing, Tourism, Leisure and Hospitality Management
3
Scopus Publications
30
Scholar Citations
2
Scholar h-index
2
Scholar i10-index
Scopus Publications
The relationship between emotional intelligence and perceived stress among healthcare professionals Swarnima Tiwari Journal of Health Organization and Management, 2026 Purpose In recent years, stress has increasingly become a significant concern for healthcare professionals. It is widely documented that stress arises from an individual’s perception of stressful situations and affects both the individual and the organization, often leading to absenteeism, decreased quality of care, and high employee turnover. However, problems caused by stress can be counteracted by focusing on the components of emotional intelligence (EI). This study examined the relationship between EI and perceived stress (PS) among doctors and nurses. Design/methodology/approach A cross-sectional survey was conducted among 287 healthcare professionals from public and private hospitals, Community Health Centres, Primary Health Centres (PHCs), and Sub-Centres in the West Garo Hills District of Meghalaya. Standardized questionnaires were used to measure EI and PS. Data collected were analysed using correlation, multiple regression, and ANOVA techniques. Findings The results shed light on the presence of considerable workplace stress among doctors and nurses, with statistically significant differences observed between the groups. The findings also revealed that EI significantly moderates PS, indicating that doctors and nurses with higher EI are more capable of dealing with workplace stressors. Research limitations/implications Based on this study’s findings, EI significantly reduces PS among healthcare professionals, making it a crucial soft skill for improving resilience, communication, and job satisfaction. Individuals can benefit by engaging in EI development through targeted training. Institutions should integrate EI into recruitment and staff development while fostering emotionally supportive workplaces to lower burnout and turnover. Educational bodies are encouraged to embed EI training in healthcare curricula to prepare students for emotionally demanding roles. Overall, these implications support building a more emotionally intelligent, patient-centered healthcare system that values both provider wellbeing and quality care. Practical implications These observations emphasize EI as an essential soft skill that can increase workforce resilience, enhance healthcare delivery, and reduce burnout. Strengthening EI among healthcare professionals can therefore serve as an effective strategy for managing occupational stress and promoting better organizational outcomes. Social implications Enhancing EI in healthcare professionals can contribute to stronger and more resilient rural health systems. By reducing stress and improving emotional regulation, EI development may help prevent burnout, lower absenteeism, and enhance the quality of interactions between providers and communities. In underserved regions, emotionally competent professionals are better equipped to manage patient needs, communicate effectively, and maintain trust in the healthcare system. Supporting EI through training and organizational policies can therefore improve staff well-being and strengthen public confidence in rural health services. Over time, this can promote healthier work environments and better health outcomes for the communities they serve. Originality/value This study contributes to the literature by providing empirical evidence on the role of EI in managing PS among doctors and nurses in a rural healthcare setting, a context that remains underexplored despite persistent workforce shortages and resource constraints.
Moderating effect of emotional intelligence on occupational stress and burnout of health care professionals Swarnima Tiwari, Deepak Bhagat Prabandhan Indian Journal of Management, 2021 Front line healthcare professionals are often times confronted with tremendous stress resulting in emotional distress that impacts their success at work. It is understood that individuals with high emotional intelligence perceive potential stressors better and withstand stress. The present study intended to explore the emotional intelligence dimension of health care professionals in dealing with stressful situations. The study included frontline healthcare professionals (doctors and nurses) employed in the West Garo Hills District of Meghalaya. The results revealed that emotional intelligence was negatively correlated with occupational stress. Emotional intelligence was found to moderate perceived stress and burnout. The study revealed the presence of moderate to high levels of high occupational stress and emotional intelligence among doctors and nurses. It was also observed that emotional intelligence moderated perceived stress, emotional exhaustion, and depersonalization dimensions of burnout for both doctors and nurses. The above insights necessitate the requirement of well-developed training modules to improve the emotional intelligence of doctors and nurses. A well carved out training module on emotional intelligence will assist in decreasing the negative effects of job stress, coping up with the stress, and its related burnout faced by health care professionals.
The role of emotional intelligence on health care professionals occupational stress and burnout Swarnima Tiwari, Deepak Bhagat International Journal of Current Research and Review, 2020 Introduction: Though relevance and importance of emotional intelligence have been documented in various fields, yet, the emotional intelligence dimension of health care professionals has not been given adequate attention and very little empirical research has examined the role of EI on occupational stress.
RECENT SCHOLAR PUBLICATIONS
The relationship between emotional intelligence and perceived stress among healthcare professionals S Tiwari Journal of Health Organization and Management, 1-18 , 2026 2026
Impact of Corporate Governance Measures on MSME Growth and Sustainability in Andhra Pradesh. S Tiwari, R Shukla, V Sneha IUP Journal of Corporate Governance 24 (2) , 2025 2025
Non-Performing Assets of DCCBs in Andhra Pradesh: A Corporate Governance Perspective. R Shukla, V Gangothri, S Tiwari IUP Journal of Corporate Governance 24 (2) , 2025 2025
A cultural significance of common and wild edibles consumed by Indigenous Garo tribes of Meghalaya D Bhagat, S Priyamvada, S Tiwari Int J Food Nutritional Sci 11 (11), 18240-8 , 2022 2022 Citations: 2
Moderating effect of emotional intelligence on occupational stress and burnout of health care professionals S Tiwari, D Bhagat Prabandhan: Indian Journal of Management 14 (4), 39-54 , 2021 2021 Citations: 14
Emotional intelligence and entrepreneurial behaviour of entrepreneurs: a study in West Garo hills district of Meghalaya S Tiwari, D Bhagat Seshadripuram Journal of Social Sciences (SJSS) 2 (2), 249-260 , 2020 2020
Relationship between emotional intelligence and occupational stress among health care professionals in West Garo Hills district of Meghalaya S Tiwari http://hdl.handle.net/10603/348333 , 2020 2020
The Role of Emotional Intelligence on Health Care Professionals Occupational Stress and Burnout. S Tiwari, D Bhagat International Journal of Current Research and Review. 12 (24, December), 187-196 , 2020 2020 Citations: 14
The Role of Emotional Intelligence in Healthcare Setting S Tiwari, B Deepak Optimization 12 (1), 72-80 , 2020 2020
Occupational Stress and Burnout among the Nurses of Meghalaya T Swarnima, D Bhagat SHANLAX INTERNATIONAL JOURNAL OF ARTS, SCIENCE AND HUMANITIES 6 (SPECIAL … , 2019 2019
The Role of Emotional Intelligence in Health Care Professionals Perceived Stress: Influence of Digitalization S TIWARI, D BHAGAT Ajanta: An International Multidisciplinary Quarterly Research Journal 8 (I … , 2019 2019
Occupational Stress among Healthcare Professionals in West Garo Hills District of Meghalaya S TIWARI, D BHAGAT International Journal of Management, Technology And Engineering 8 (XII … , 2018 2018
MOST CITED SCHOLAR PUBLICATIONS
Moderating effect of emotional intelligence on occupational stress and burnout of health care professionals S Tiwari, D Bhagat Prabandhan: Indian Journal of Management 14 (4), 39-54 , 2021 2021 Citations: 14
The Role of Emotional Intelligence on Health Care Professionals Occupational Stress and Burnout. S Tiwari, D Bhagat International Journal of Current Research and Review. 12 (24, December), 187-196 , 2020 2020 Citations: 14
A cultural significance of common and wild edibles consumed by Indigenous Garo tribes of Meghalaya D Bhagat, S Priyamvada, S Tiwari Int J Food Nutritional Sci 11 (11), 18240-8 , 2022 2022 Citations: 2
The relationship between emotional intelligence and perceived stress among healthcare professionals S Tiwari Journal of Health Organization and Management, 1-18 , 2026 2026
Impact of Corporate Governance Measures on MSME Growth and Sustainability in Andhra Pradesh. S Tiwari, R Shukla, V Sneha IUP Journal of Corporate Governance 24 (2) , 2025 2025
Non-Performing Assets of DCCBs in Andhra Pradesh: A Corporate Governance Perspective. R Shukla, V Gangothri, S Tiwari IUP Journal of Corporate Governance 24 (2) , 2025 2025
Emotional intelligence and entrepreneurial behaviour of entrepreneurs: a study in West Garo hills district of Meghalaya S Tiwari, D Bhagat Seshadripuram Journal of Social Sciences (SJSS) 2 (2), 249-260 , 2020 2020
Relationship between emotional intelligence and occupational stress among health care professionals in West Garo Hills district of Meghalaya S Tiwari http://hdl.handle.net/10603/348333 , 2020 2020
The Role of Emotional Intelligence in Healthcare Setting S Tiwari, B Deepak Optimization 12 (1), 72-80 , 2020 2020
Occupational Stress and Burnout among the Nurses of Meghalaya T Swarnima, D Bhagat SHANLAX INTERNATIONAL JOURNAL OF ARTS, SCIENCE AND HUMANITIES 6 (SPECIAL … , 2019 2019
The Role of Emotional Intelligence in Health Care Professionals Perceived Stress: Influence of Digitalization S TIWARI, D BHAGAT Ajanta: An International Multidisciplinary Quarterly Research Journal 8 (I … , 2019 2019
Occupational Stress among Healthcare Professionals in West Garo Hills District of Meghalaya S TIWARI, D BHAGAT International Journal of Management, Technology And Engineering 8 (XII … , 2018 2018
