Deri Mildred Nuong

Scopus Publications

Women in Hotel Management and Leadership: What Prevents Women from Reaching Top Management Positions in Hotels?

COVID-19 shock in the hospitality industry: its effect on hotel operations within the Bono region of Ghana
Mildred Nuong Deri, Neethiahnanthan Ari Ragavan, Augustine Niber, Perpetual Zaazie, David Anandene Akazire, Martha Anaba, and Dorlaar Andaara
Emerald
PurposeThe COVID-19 pandemic has long-lasting effects that necessitate business revision, innovation, and transformation in the hospital industry. The research in this field is, however, still incredibly underdeveloped. Hotels have faced unprecedented pressure due to the outbreak of novel COVID-19, forcing many to close temporarily or permanently. The aim of this study is to assess COVID-19 effect on hotels within the Bono region of Ghana, as the protocols are currently relaxed.Design/methodology/approachUsing a quantitative approach, a stratified and purposive sampling method was used and 174 hotel managers in the Bono region responded to the research questions in relation to how their businesses were affected by the COVID-19 pandemic.FindingsThe findings showed that the most prominent and recurring measures among hotels are the application of hygiene standards, employee training and awareness, reduction of employees’ guest contact and ensuring a safer environment for both guests and employees.Research limitations/implicationsThe study’s sample frame covers hotels in the Bono region of Ghana with lower star classifications, ranging from affordable to three stars in quality and service. Hotels should emphasize the importance of providing their personnel with ongoing training and education to prepare them to deal with the outbreak of the pandemic.Practical implicationsAs a result, the study suggests that hotel operators give innovative, fascinating and delightful accommodation experiences that may boost customers’ authentic happiness, as well as offer possibilities for customers to gain positive, memorable experiences from their experience.Social implicationsAcademia and hotel managers need to contribute to theory development in hotel marketing by analyzing changes in customer expectations and industry recovery measures to affect good changes in industry best practices in the aftermath of the epidemic.Originality/valueThis study makes a significant contribution to the body of knowledge of the service delivery system model research because it is one of the initial studies to examine hotel business operations and activities during the COVID-19 utilizing the Bono region as a case. Theoretical, managerial and policy implications are discussed to cope with this crisis.

Turnover Intentions Among Hotel Employees in the Accra Metropolis of Ghana
Mildred Nuong Deri, Perpetual Zaazie, and Prosper Bazaanah
AFRICAJOURNALS
The objective for this study was to analyze the factors which influenced turnover intentions of hotel employees in the Accra Metropolis of Ghana. The two-factor motivation theory of Frederick Herzberg was used as the lens to analyse employee turnover intentions in the hotel industry. A quantitative research method – encompassing the explanatory and simple random sampling approach – was used to collect the data from two hundred hotel employees in the Metropolis. Chi-square analysis and logistic regression were used to analyze the data. The study found that there was no significant relationship between the demographic features and turnover intentions of employees. Promotion chances were the best indicator of the turnover intentions of hotel employees. This implies job promotions are likely to reduce employees turnover among hotels in the Metropolis. The findings provides sufficient knowledge and information to scholars, policy makers and hotel managers that by providing opportunities for employees promotion, hotels can significantly reduce employees turnover in the future.

Factors influencing employee job satisfaction in Ghana's hotel industry
Eunice Fay Amissah, Emmanuel Gamor, Mildred Nuong Deri, and Agnes Amissah
Informa UK Limited
ABSTRACT This study examined factors affecting job satisfaction and also assessed the level of satisfaction of employees working in the hotel industry. The study gathered descriptive data using questionnaires from 190 hotel employees. Factor analysis was employed to extract job satisfaction factors while the standard multiple regression was used to analyze the predictive factors of job satisfaction. The results showed that employees were slightly satisfied with their jobs. The study also identified four main facets of satisfaction, namely pay, supervision, promotion, as well as training and advancement. Of these factors, pay, supervision, and promotion were found to significantly influence job satisfaction. Managerial implications are that hotel managers can overcome employee dissatisfaction by providing employees with competitive pay and also by training supervisors on the use of good communication, among other techniques.

Deri Mildred Nuong

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Scopus Publications

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INDUSTRY EXPERIENCE