User Perception of Mobile Banking: Application of Sentiment Analysis and Topic Modelling Approaches to Online Reviews Jitendrasinh Jamadar, Kruttika Karnik, Abhijeet Birari, Yogita Patil Tqcebt 2024 2nd IEEE International Conference on Trends in Quantum Computing and Emerging Business Technologies 2024, 2024 The digital revolution has led to significant changes in the global as well as Indian banking sector. The introduction of mobile banking apps has provided increased convenience to customers, who can now avail various banking services remotely. Thus, it is imperative to study the customers’ sentiments regarding these applications and find scope for improvement, so that customers can seamlessly operate their bank accounts without having to visit bank branches. Thus, the primary purpose of this research is to study the perceptions of customers towards mobile applications of six major banks in India. A sample of 3000 reviews left by users of these apps was scraped from Google Play Store and sentiment analysis was conducted using RoBERTa-base model from the Transformers library. This was followed by topic modeling using Latent Dirichlet Allocation to find the aspects that are most important to the users. Results revealed that user experience is majorly driven by customer support service, features and functionality of apps, and app performance. Our findings shall help banks identify key areas of improvement so that they can work on enhancing overall customer experience. Despite the growing popularity of mobile banking, this study is the first of its kind in Indian context.
Study on Growth of Electric Vehicles in India: A Review Dhanesh S. Patil, Yogita Patil, Yogesh Kirange, Nilesh S. Mahajan, Rupesh S. Patil 2023 3rd Asian Conference on Innovation in Technology Asiancon 2023, 2023 Air pollution is currently causing severe problems in India. According to a survey, certain cities have high levels of air contamination brought on by the transportation and industrial sectors. In India, the transport industry accounts for almost 18-19% of all energy consumption. Because of the constant exploitation and usage of natural resources, there is a need to protect renewable energy sources and environmentally friendly goods. Out of such a product, the electric vehicle is one such notion that is a successful creation that will displace traditional petroleum-based automobiles. Electric engines are used instead of internal combustion engines, which significantly cuts pollution. This paper provides the study of evolution of electric vehicles in India.
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MOST CITED SCHOLAR PUBLICATIONS
Security and Privacy Considerations in IoT-Based Livestock Monitoring Systems, DY Patil 2024 International Conference on Innovations and Challenges in Emerging … , 2024 2024 Citations: 38
A study on inventory management system: a case study of Hindustan aeronautics limited (HAL), Nashik DS Sharma, Y Patil Pat (Profit After Tax) 1 (1,182.28), 1,042.43 , 2021 2021 Citations: 11
An analytical study of role of compensation and exit interview on employee retention in plastic manufacturing industry in Jalgaon district YV Patil, DS Sharma International Journal of Human Resource Management 1 (1), 6-10 , 2014 2014 Citations: 9
User Perception of Mobile Banking: Application of Sentiment Analysis and Topic Modelling Approaches to Online Reviews Y Patil International Conference on Trends in Quantum Computing and Emerging … , 2024 2024 Citations: 8
CORONA PANDEMIC–AN OPPORTUNITY OF CUSTOMER ACQUISITION AND RETENTION FOR AMAZON, RELIANCE-JIOMART AND FLIPKART INTO THE GROCERY MARKET OF INDIA YV Patil, DS Sharma ANVESAK ANVESAK ISSN : 0378 – 4568 UGC Care Group 1 Journal 51 (1(V)), 30 , 2021 2021 Citations: 6
Study on growth of electric vehicles in India: a review DS Patil, Y Patil, Y Kirange, NS Mahajan, RS Patil 2023 3rd Asian Conference on Innovation in Technology (ASIANCON), 1-7 , 2023 2023 Citations: 4
An Empirical Research on Employee Retention Strategies Of Selected Nationalized Banks In Jalgaon City V Patil, AS Ninawe International Journal of Management (IJM) 9 (2) , 2018 2018 Citations: 1
Urban Economic Growth and Automation: A Case Study of Smart Cities Pune, Nagpur, and Chhatrapati Sambhajinagar DYD Patil, DS Patil International Journal of Latest Technology in Engineering, Management … , 2025 2025
Managing the Spirit - the Strategic Way Y Patil AIMS JOURNAL OF MANAGEMENT UGC-CARE Journals Under Group I: Journal ID … , 2023 2023
Solar Powered Based Smart Dustbin with Real Time Monitoring- A New Concept in Waste Management YP Dhanesh S Patil South India Journal of Social Sciences (UGC Care Group 1 Journal) 30 (1), 32-42 , 2023 2023
A CRITICAL STUDY ON FINANCIAL ISSUES CONFRONTED IN CORONAVIRUS CRISIS BY WOMEN ENTREPRENEURS IN MAHARASHTRA YV Patil, DS Sharma, DS Patil South India Journal of Social Sciences (UGC Care Group 1 Journal) 30 (1), 43-52 , 2023 2023
Digital Agriculture: The Future of Farming in Indian Agriculture Sector DY Patil International Journal of Research in Engineering, IT and Social Sciences 12 … , 2022 2022
A STUDY ON IMPACT OF WATCHING CARTOONS ON CHILDREN BEHAVIOR FROM THE PERSPECTIVE OF PARENTS DYV Patil Shodhsamhita UGC CARE Group 1 8 (2), 290-298 , 2021 2021
A Comparative Study of Talent Acquisition and Retention Strategies in Public and Private Sector Banks Across Jalgaon District for the Period 2010 te 2015 YV Patil Department of commerce and management , 2021 2021
HR AUDIT METHODOLOGY YV Patil Shodhsamhita UGC CARE Group 1 8 (2), 149-153 , 2021 2021
Entrepreneurship & Project Management DY Patil LAP Lambert Academic Publishing 1, 164 , 2020 2020
AN EMPIRICAL STUDY OF FACTORS AFFECTING EMPLOYEE RETENTION IN PRIVATE BANKING SECTOR OF JALGAON DISTRICT YVPDAS Ninawe International Journal of Creative Research Thoughts (IJCRT) UGC Approved … , 2018 2018
A Comparative study of factors of Employee retention strategies in Public Sector and Private Sector Banks with special reference to Jalgaon District YVPDAS Ninawe International Journal of Creative Research Thoughts (IJCRT) UGC Approved … , 2018 2018
Problem of Unfair Trade Practice & Its Impact on Society with Special Reference to Consumer Protection Act 1986 in Jalgaon City YV Patil, DS Gadiya IBMRD's Journal of Management & Research, 136-148 , 2014 2014
Study of Employee retention Problems & Strategies of Management Institute in Jalgaon City YV Patil International Journal of Economics and Commerce 1 , 2013 2013