Dr. Main Naser Alolayyan

 Doctor of Philosophy Ph.D - Health Management - Quality Management and Productivity Improvement (In the Health Sector)
National University of Malaysia (UKM) | Malaysia | 2012 |
(university ranking = 12 thBRICS & Emerging Economies 2020, 42 (Asia(
(QS World University Rankings® 2020) (160)(From the best 200 in the world

 Master of Science | Health Services Management
Yarmouk University of Jordan (in cooperation with the Royal College of Surgeons in Ireland, RCSI) | 2006 |

 Bachelor of Science in Medical and Health Technology,
Baghdad University |2002 | Baghdad - Iraq

Research Interest: Mandatory

- Health Operation Strategy
- Service Operations
- Health Quality Management
- Human Recourse Management
- Operational Flexibility
- Service Quality
- Lean Service and 6 Sigma
- Total Quality Management
- Performance Measurement
- Knowledge Management in Health Sector
- SPSS and Structural Equation Modeling

Email: mnalolayyan@
Contact Number: 0096227201000 - Ext : 23692

Main Naser Alolayyan, (2012), TQM and Operational Flexibility impact on Hospital Performance, LAP LAMBERT Academic Publishing (3 Sep 2012), ISBN-13: 978- 3659220746


 Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris & Ahmmed Saadi Ibrehem. (2011). Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. Total Quality Management and Business Excellence, 22, (12): 1371- 1393. Thomson ISI Journal Citation Reports 2010 (Impact Factor: 0.387). Ranking: 132/144 (Management). SCOPUS (Q 1).

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2011). The Influence of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. Asian Journal on Quality 12 (2): 204-222. (Emerald Group).

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris, (2011). The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some Empirical Evidences. Journal of Global Management 1 (2): 39-54.

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2012). ‘The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches’, International Journal of Services and Operations Management, Vol. 13, No. 4, pp. 478–497. SCOPUS (Q 2)

 Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin & Main Naser Alolayyan. (2013). ‘Validating Operations Flexibility Dimensions for Malaysian Service Firms: A Confirmatory Factor Analytics Approach, International Journal of Services and Operations Management, Vol. 14, No. 1, pp. 79–84. SCOPUS (Q 2)

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2013). ‘Total Quality Management and Operational Flexibility Impact on Hospitals Performance: A Structural Modeling Approach’, International Journal of Productivity and Quality Management, Vol. 11, No. 2, pp. 212–227. SCOPUS (Q 2)

 Khairul Anuar Mohd Ali & Main Naser Alolayyan. (2013). The impact of Total Quality Management (TQM) on the Hospital's Performance: An Empirical Research. International Journal of Services and Operations Management, Vol. 15, No. 4, pp. 482–506. SCOPUS (Q 2)

 Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. (2013). Strategic Management as a key for Superior Competitive advantage of Sanitary Ware Suppliers in Kingdom of Saudi Arabia. International Journal of Management & Information Technology Vol. 7, No. 2: pp 1042 – 1058.

 Sulieman Ibraheem Shelash Al-Hawary; Bahaà Abdul-Hafez Attallah Al-Nady; Main Naser Alolayyan. (2013). Effect of brand name and price on business to business (B2B) success: an empirical study on sample of food hypermarket retailers in Amman city. International Journal of Information and Coding Theory, Vol.2, , – 139.

 Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. (2016). The role of time, communication, and cost management on project management success an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia. International Journal of Services and Operations Management,, Vol. 23, No. 1, pp. 76–112. SCOPUS (Q 2)

 Main Naser Alolayyan, AlaEldin Mohammad Hasan Awawdeh. (2016), The Impact of Total Quality Management (TQM) Practice on Patients' Satisfaction through Operational Flexibility, International Educational Scientific Research Journal, Vol. 2 No.7.

 Main Naser Alolayyan, Sulieman Ibraheem Shelash Al-Hawary, Baha`a Abdul-Hafez Attallah Al-Nady, and Anber Shlash Mohammad. (2017) ‘Banking Service Quality Provided by Commercial Banks and Customer Satisfaction. A Structural Equation Modelling (SEM) approaches ’, Int. J. Productivity and Quality Management, Vol. --, No. --, pp.- (accepted and ready to publish (Coming soon). SCOPUS (Q 2)

 Burhan Awad Al Omari, AlaEldin Hasan Awawdeh, Main Naser Fady Alolayyan (2017), Employee Performance & Quality Management in the Tourism Sector Case study of Human Resources Management - Employee Performance Aqaba Hotel- Jordan, Modern Applied Science, Vol. 11, No. 7. SCOPUS (Q 2)

 Burhan Awad Al Omari, AlaEldin Hasan Awawdeh, Main Naser Fady Alolayyan (2017), The Importance of Training and its Impact on the Performance of Employee in Banking Sectors of Abu Dhabi, Dubai- UAE to Raise Efficiency: A Field Study on UAE Banks, Modern Applied Science , Vol 11, No. (9) pp. 138 SCOPUS (Q 2)

 Jihad Mohammad and Main Naser Alolayyan (2019), User Generated Content Quality in Malaysian Market: A Partial Least Square Approach,
(Q 1)