Dr. Main Naser Alolayyan

Verified email at just.edu.jo

Faculty of Medicine, Health Management and Policy Department
Jordan University of Science and Technology



                                         

http://researchid.co/main1979alolayyan

Biography

Main Naser Alolayyan, Ph.D , is a management professional and an academic in the field of Operations, Health Information Technology and Quality Management, and Human Resource Management with a focus on the Health Services Management sector. His 15 years of teaching and management experience in the field of Health Services Management include a tenure as the Head of the Health Services Management Department at Kingdom of Saudi Arabia, Abu Dhabi – UAE and Jordan.
Currently working as Assistant Professor in Health Management and Policy in Jordan University of Science and Technology- Faculity of medicin.

EDUCATION

 Doctor of Philosophy Ph.D - Health Management - Quality Management and Productivity Improvement (In the Health Sector)
National University of Malaysia (UKM) | Malaysia | 2012 |
(university ranking = 12 thBRICS & Emerging Economies 2020, 42 (Asia(
(QS World University Rankings® 2020) (160)(From the best 200 in the world

 Master of Science | Health Services Management
Yarmouk University of Jordan (in cooperation with the Royal College of Surgeons in Ireland, RCSI) | 2006 |

 Bachelor of Science in Medical and Health Technology,
Baghdad University |2002 | Baghdad - Iraq

RESEARCH INTERESTS

Research Interest: Mandatory

- Health Operation Strategy
- Service Operations
- Health Quality Management
- Human Recourse Management
- Operational Flexibility
- Service Quality
- Lean Service and 6 Sigma
- Total Quality Management
- Performance Measurement
- Knowledge Management in Health Sector
- SPSS and Structural Equation Modeling

Email: mnalolayyan@just.edu.jo
Contact Number: 0096227201000 - Ext : 23692

FUTURE PROJECTS

Advanced mathmatical model to analysis the relationships between input and output


Applications Invited

New concept for supply chain in medical sector


Applications Invited
10

Scopus Publications

226

Google Scholar Citations

9

Google Scholar h-index

9

Google Scholar i10-index

Scopus Publications

  • Health information technology and hospital performance the role of health information quality in teaching hospitals
    Main Naser Alolayyan, Mohammad S. Alyahya, Abdallah Hasan Alalawin, Aftab Shoukat, and Farid T. Nusairat

    Heliyon, ISSN: 24058440, Published: October 2020 Elsevier BV

  • Exploring creative linkages of healthcare industry and academia in United Arab Emirates (1970 – 2018)
    International Journal of Scientific and Technology Research, eISSN: 22778616, Pages: 6399-6406, Published: February 2020

  • The effect of user-generated content quality on brand engagement: The mediating role of functional and emotional values
    Journal of Electronic Commerce Research, ISSN: 19389027, eISSN: 15266133, Pages: 39-55, Published: 1 February 2020

  • Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches
    Main Naser Alolayyan, Sulieman Ibraheem Shelash Al Hawary, Anber Abraheem Shlash Mohammad, and Bahaà Abdul Hafez Attallah Al Nady

    International Journal of Productivity and Quality Management, ISSN: 17466474, eISSN: 17466482, Pages: 543-565, Published: 2018 Inderscience Publishers

  • The role of time, communication, and cost management on project management success: An empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia
    Bahaà Abdul Hafez Attallah Al Nady, Sulieman Ibraheem Shelash Al Hawary, and Main Naser Alolayyan

    International Journal of Services and Operations Management, ISSN: 17442370, eISSN: 17442389, Pages: 76-112, Published: 2016 Inderscience Publishers

  • The impact of total quality management (TQM) on the hospital's performance: An empirical research
    Khairul Anuar Mohd Ali and Main Naser Alolayyan

    International Journal of Services and Operations Management, ISSN: 17442370, eISSN: 17442389, Pages: 482-506, Published: 2013 Inderscience Publishers
    This study is carried out to investigate the impact of total quality management (TQM) practices on hospital performance. Several studies have proven that TQM practices have a significant impact on organisational performances. However, this has not been fully addressed in many developing countries especially in the healthcare industry. Realising the need, this study seeks to explore the impact of TQM practices on the hospital performance in Jordanian hospitals. The research has been carried out in both public and private hospitals in Jordan. The data collection was gathered through a stratified random sampling method. 300 questionnaires were distributed out of 713 population samples. The response rate was 77% of the total questionnaires distributed. The findings indicate that there is a positive relationship between the variables of TQM practices and hospital performance, especially in the dimension of patient result and staff/work system results.

  • Total quality management and operational flexibility impact on hospitals performance: A structural modelling approach
    Main Naser Alolayyan, Khairul Anuar Mohd Ali, and Fazli Idris

    International Journal of Productivity and Quality Management, ISSN: 17466474, eISSN: 17466482, Pages: 212-227, Published: 2013 Inderscience Publishers
    The study aims is to determine the impact of total quality management (TQM) and operational flexibility (OF) on a hospital's performance. A model is proposed that links TQM and OF constructs to the hospital's performance construct. The underlying dimensions of TQM, OF and hospital's performance were empirically verified and validated through the confirmatory factor analysis (CFA), the reliability analysis procedure, and the construct validity procedures. A structural equation modelling (SEM) was employed to test the model, drawing on a sample of 231 medical leaders. Data analysis revealed that, the TQM has a significant impact on the extent of the OF, and on the hospital's performance. A significant relationship was also found between the level of the OF and the hospital's performance results. Further, the TQM's significant impact on the hospital's performance was determined to be realised through the mediating role of the OF. The significant impact of the TQM on the operational flexibility and the hospital's performance has been argued to be positive.

  • Validating dimensions of operations flexibility in Malaysian service firms: A confirmatory factor analytics approach
    Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin, and Main Naser Alolayyan

    International Journal of Services and Operations Management, ISSN: 17442370, eISSN: 17442389, Pages: 79-94, Published: 2013 Inderscience Publishers
    The main objective of this study was to examine the dimensions of operations flexibility in Malaysian service sectors by adopting the confirmatory factor analytics approach. Through this approach, a model comprising two dimensions of operations flexibility: external flexibility and internal robustness was constructed and an instrument to measure operations flexibility elements in service sectors was developed. To validate the instrument, a survey which involved operations managers from various service sectors in Malaysia was carried out. The convergent and discriminant validity of the constructs were estimated through average variance extraction (AVE) and shared variance (SV). Structural equation modelling (SEM) was employed to test the goodness of fit of the model. Drawing on a sample of 254 respondents, the survey findings confirm the proposed model. Practically, this research contributes to enhancing the understanding of operations flexibility in the service sector.

  • The influence of operational flexibility on hospital performance results: A structural equation modelling (SEM) approaches
    Main Naser Alolayyan, Khairul Anuar Mohd Ali, and Fazli Idris

    International Journal of Services and Operations Management, ISSN: 17442370, eISSN: 17442389, Pages: 478-497, Published: October 2012 Inderscience Publishers

  • Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance
    Main Naser Fady Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris, and Ahmmed Saadi Ibrehem

    Total Quality Management and Business Excellence, ISSN: 14783363, eISSN: 14783371, Pages: 1371-1393, Published: December 2011 Informa UK Limited
    Total quality management (TQM) and operational flexibility are powerful and evolving management tools that are being implemented in many organisations worldwide, particularly in healthcare services. However, such implementation is yet to be seen in developing nations, particularly in health care. In an attempted response to such a gap, this paper provides a literature review on the principles and scope of TQM and operational flexibility in the healthcare industry and proposes a mathematical model, employing artificial neural networks, to study and analyse the implementation of TQM and operational flexibility dimensions towards improving hospital performance and reducing costs and medical errors. This study is the first of its kind in the field. The results yielded a very high degree of accuracy (more than 99.2%) in relating TQM variables and operational flexibility dimensions (inputs) to hospital performance (output), implying a highly accurate and strong model that can exactly determine the weaknesses in...

RECENT SCHOLAR PUBLICATIONS

  • Health information technology and hospital performance the role of health information quality in teaching hospitals
    MN Alolayyan, MS Alyahya, AH Alalawin, A Shoukat, FT Nusairat
    Heliyon 6 (10), e05040 2020

  • The effect of user-generated content quality on brand engagement: The mediating role of functional and emotional values
    J Mohammad, F Quoquab, R Thurasamy, MN Alolayyan
    Journal of Electronic Commerce Research 21 (1), 39-55 2020

  • How Do Expectations Shape Consumer Satisfaction? An Empirical Study on Knowledge Products
    X Fu, S Liu, B Fang, XR Luo, S Cai
    Journal of Electronic Commerce Research 21 (1), 1-20 2020

  • Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches
    SIS Main Naser Alolayyan
    International Journal of Productivity and Quality Management 2018

  • The Important of Training and its Impact on the Performance of Employees in Banking Sectors (Abu Dhabi–UAE) to Rise Efficiency
    BMA Alomari, AEMH Awawdeh, MN Alolayyan
    Modern Applied Science 11 (9) 2017

  • Employee performance and quality management in the tourism sector (Case study of human resources management–employee performance)
    BMA Alomari, AMH Awawdeh, MN Alolayyan
    Modern Applied Science 11 (9), 1 2017

  • THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) PRACTICE ON PATIENTS'SATISFACTION THROUGH OPERATIONAL FLEXIBILITY
    MN Alolayyan, AEMH Awawdeh
    International Educational Scientific Research Journal 2 (7) 2016

  • The role of time, communication, and cost management on project management success: an empirical study on sample of construction projects customers in Makkah City, Kingdom of
    BAHA Al-Nady, SIS Al-Hawary, MN Alolayyan
    International Journal of Services and Operations Management 23 (1), 76-112 2016

  • Strategic management as a key for superior competitive advantage of sanitary ware suppliers in kingdom of Saudi Arabia
    BAA Al-Nady, SIS Al-Hawary, MN Alolayyan
    International Journal of Management and Information Technology 7 (2), 1042-1058 2013

  • Effect of brand name and price on business to business (B2B) success: an empirical study on sample of food hypermarket retailers in Amman city
    SIS Al-Hawary, BAHA Al-Nady, MN Alolayyan
    International Journal of Information and Coding Theory 2 (2-3), 115-139 2013

  • Total quality management and operational flexibility impact on hospitals performance: a structural modelling approach
    MN Alolayyan, KAM Ali, F Idris
    International Journal of Productivity and Quality Management 11 (2), 212-227 2013

  • Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach
    F Idris, NMNA Rahman, MEM Hassan, N Aminudin, MN Alolayyan
    International Journal of Services and Operations Management 14 (1), 79-94 2013

  • The impact of total quality management (TQM) on the hospital’s performance: an empirical research
    KAM Ali, MN Alolayyan
    International Journal of Services and Operations Management 15 (4), 482-506 2013

  • The impact of total quality management (TQM) on hospital performance in the Jordanian hospitals: an empirical evidence (medical leader's perspectives)
    K Ali, M Alolayyan, F Idris
    Global conference on operations and supply chain management (GCOM2012 2012

  • The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches
    MN Alolayyan, KAM Ali, F Idris
    International Journal of Services and Operations Management 13 (4), 478-497 2012

  • Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance
    MNF Alolayyan, KA Mohd Ali, F Idris, AS Ibrehem
    Total Quality Management & Business Excellence 22 (12), 1371-1393 2011

  • The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals
    MN Alolayyan, KAM Ali, F Idris
    Asian Journal on Quality 2011

  • The impact of operational flexibility on hospital performance in Jordanian hospitals: some empirical evidences
    MN Alolayyan, KAM Ali, F Idris, MN Alolayyan, KAM Ali, F Idris
    Journal of Global Management 2 (1), 39-52 2011

  • Examining the Relationship between Operations Flexibility and Hospital Performance: A Structural Modeling Approach
    MN Alolayyan, KAM Ali, F Idris
    Prieiga per internetą:< http://www. academia. edu/860146 2011

  • THE IMPACT OF TQM PRACTICE ON PATIENTS’SATISFACTION THROUGH OPERATIONAL FLEXIBILITY
    MN Alolayyan, KAM Ali, F Idris
    Recuperado de academia. edu: http://www. academia. edu/860143

MOST CITED SCHOLAR PUBLICATIONS

  • The impact of total quality management (TQM) on the hospital’s performance: an empirical research
    KAM Ali, MN Alolayyan
    International Journal of Services and Operations Management 15 (4), 482-506 2013
    Citations: 37

  • Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance
    MNF Alolayyan, KA Mohd Ali, F Idris, AS Ibrehem
    Total Quality Management & Business Excellence 22 (12), 1371-1393 2011
    Citations: 34

  • The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals
    MN Alolayyan, KAM Ali, F Idris
    Asian Journal on Quality 2011
    Citations: 33

  • Total quality management and operational flexibility impact on hospitals performance: a structural modelling approach
    MN Alolayyan, KAM Ali, F Idris
    International Journal of Productivity and Quality Management 11 (2), 212-227 2013
    Citations: 22

  • Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach
    F Idris, NMNA Rahman, MEM Hassan, N Aminudin, MN Alolayyan
    International Journal of Services and Operations Management 14 (1), 79-94 2013
    Citations: 20

  • Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches
    SIS Main Naser Alolayyan
    International Journal of Productivity and Quality Management 2018
    Citations: 16

  • The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches
    MN Alolayyan, KAM Ali, F Idris
    International Journal of Services and Operations Management 13 (4), 478-497 2012
    Citations: 14

  • The impact of total quality management (TQM) on hospital performance in the Jordanian hospitals: an empirical evidence (medical leader's perspectives)
    K Ali, M Alolayyan, F Idris
    Global conference on operations and supply chain management (GCOM2012 2012
    Citations: 13

  • The role of time, communication, and cost management on project management success: an empirical study on sample of construction projects customers in Makkah City, Kingdom of
    BAHA Al-Nady, SIS Al-Hawary, MN Alolayyan
    International Journal of Services and Operations Management 23 (1), 76-112 2016
    Citations: 11

  • Strategic management as a key for superior competitive advantage of sanitary ware suppliers in kingdom of Saudi Arabia
    BAA Al-Nady, SIS Al-Hawary, MN Alolayyan
    International Journal of Management and Information Technology 7 (2), 1042-1058 2013
    Citations: 9

  • The impact of operational flexibility on hospital performance in Jordanian hospitals: some empirical evidences
    MN Alolayyan, KAM Ali, F Idris, MN Alolayyan, KAM Ali, F Idris
    Journal of Global Management 2 (1), 39-52 2011
    Citations: 7

  • The effect of user-generated content quality on brand engagement: The mediating role of functional and emotional values
    J Mohammad, F Quoquab, R Thurasamy, MN Alolayyan
    Journal of Electronic Commerce Research 21 (1), 39-55 2020
    Citations: 3

  • Effect of brand name and price on business to business (B2B) success: an empirical study on sample of food hypermarket retailers in Amman city
    SIS Al-Hawary, BAHA Al-Nady, MN Alolayyan
    International Journal of Information and Coding Theory 2 (2-3), 115-139 2013
    Citations: 3

  • Employee performance and quality management in the tourism sector (Case study of human resources management–employee performance)
    BMA Alomari, AMH Awawdeh, MN Alolayyan
    Modern Applied Science 11 (9), 1 2017
    Citations: 2

  • Examining the Relationship between Operations Flexibility and Hospital Performance: A Structural Modeling Approach
    MN Alolayyan, KAM Ali, F Idris
    Prieiga per internetą:< http://www. academia. edu/860146 2011
    Citations: 1

  • THE IMPACT OF TQM PRACTICE ON PATIENTS’SATISFACTION THROUGH OPERATIONAL FLEXIBILITY
    MN Alolayyan, KAM Ali, F Idris
    Recuperado de academia. edu: http://www. academia. edu/860143
    Citations: 1

Publications

Main Naser Alolayyan, (2012), TQM and Operational Flexibility impact on Hospital Performance, LAP LAMBERT Academic Publishing (3 Sep 2012), ISBN-13: 978- 3659220746


 Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris & Ahmmed Saadi Ibrehem. (2011). Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. Total Quality Management and Business Excellence, 22, (12): 1371- 1393. Thomson ISI Journal Citation Reports 2010 (Impact Factor: 0.387). Ranking: 132/144 (Management). SCOPUS (Q 1).

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2011). The Influence of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. Asian Journal on Quality 12 (2): 204-222. (Emerald Group).

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris, (2011). The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some Empirical Evidences. Journal of Global Management 1 (2): 39-54.

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2012). ‘The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches’, International Journal of Services and Operations Management, Vol. 13, No. 4, pp. 478–497. SCOPUS (Q 2)

 Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin & Main Naser Alolayyan. (2013). ‘Validating Operations Flexibility Dimensions for Malaysian Service Firms: A Confirmatory Factor Analytics Approach, International Journal of Services and Operations Management, Vol. 14, No. 1, pp. 79–84. SCOPUS (Q 2)

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2013). ‘Total Quality Management and Operational Flexibility Impact on Hospitals Performance: A Structural Modeling Approach’, International Journal of Productivity and Quality Management, Vol. 11, No. 2, pp. 212–227. SCOPUS (Q 2)

 Khairul Anuar Mohd Ali & Main Naser Alolayyan. (2013). The impact of Total Quality Management (TQM) on the Hospital's Performance: An Empirical Research. International Journal of Services and Operations Management, Vol. 15, No. 4, pp. 482–506. SCOPUS (Q 2)

 Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. (2013). Strategic Management as a key for Superior Competitive advantage of Sanitary Ware Suppliers in Kingdom of Saudi Arabia. International Journal of Management & Information Technology Vol. 7, No. 2: pp 1042 – 1058.

 Sulieman Ibraheem Shelash Al-Hawary; Bahaà Abdul-Hafez Attallah Al-Nady; Main Naser Alolayyan. (2013). Effect of brand name and price on business to business (B2B) success: an empirical study on sample of food hypermarket retailers in Amman city. International Journal of Information and Coding Theory, Vol.2, No.2/3, pp.115 – 139.

 Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. (2016). The role of time, communication, and cost management on project management success an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia. International Journal of Services and Operations Management,, Vol. 23, No. 1, pp. 76–112. SCOPUS (Q 2)

 Main Naser Alolayyan, AlaEldin Mohammad Hasan Awawdeh. (2016), The Impact of Total Quality Management (TQM) Practice on Patients' Satisfaction through Operational Flexibility, International Educational Scientific Research Journal, Vol. 2 No.7.

 Main Naser Alolayyan, Sulieman Ibraheem Shelash Al-Hawary, Baha`a Abdul-Hafez Attallah Al-Nady, and Anber Shlash Mohammad. (2017) ‘Banking Service Quality Provided by Commercial Banks and Customer Satisfaction. A Structural Equation Modelling (SEM) approaches ’, Int. J. Productivity and Quality Management, Vol. --, No. --, pp.- (accepted and ready to publish (Coming soon). SCOPUS (Q 2)

 Burhan Awad Al Omari, AlaEldin Hasan Awawdeh, Main Naser Fady Alolayyan (2017), Employee Performance & Quality Management in the Tourism Sector Case study of Human Resources Management - Employee Performance Aqaba Hotel- Jordan, Modern Applied Science, Vol. 11, No. 7. SCOPUS (Q 2)

 Burhan Awad Al Omari, AlaEldin Hasan Awawdeh, Main Naser Fady Alolayyan (2017), The Importance of Training and its Impact on the Performance of Employee in Banking Sectors of Abu Dhabi, Dubai- UAE to Raise Efficiency: A Field Study on UAE Banks, Modern Applied Science , Vol 11, No. (9) pp. 138 SCOPUS (Q 2)

 Jihad Mohammad and Main Naser Alolayyan (2019), User Generated Content Quality in Malaysian Market: A Partial Least Square Approach,
(Q 1)