Dr. Main Naser Alolayyan

Biography

Main Naser Alolayyan, Ph.D , is a management professional and an academic in the field of Operations, Health Information Technology and Quality Management, and Human Resource Management with a focus on the Health Services Management sector. His 15 years of teaching and management experience in the field of Health Services Management include a tenure as the Head of the Health Services Management Department at Kingdom of Saudi Arabia, Abu Dhabi – UAE and Jordan.
Currently working as Assistant Professor in Health Management and Policy in Jordan University of Science and Technology- Faculity of medicin.

EDUCATION

 Doctor of Philosophy Ph.D - Health Management - Quality Management and Productivity Improvement (In the Health Sector)
National University of Malaysia (UKM) | Malaysia | 2012 |
(university ranking = 12 thBRICS & Emerging Economies 2020, 42 (Asia(
(QS World University Rankings® 2020) (160)(From the best 200 in the world

 Master of Science | Health Services Management
Yarmouk University of Jordan (in cooperation with the Royal College of Surgeons in Ireland, RCSI) | 2006 |

 Bachelor of Science in Medical and Health Technology,
Baghdad University |2002 | Baghdad - Iraq

RESEARCH INTERESTS

Research Interest: Mandatory

- Health Operation Strategy
- Service Operations
- Health Quality Management
- Human Recourse Management
- Operational Flexibility
- Service Quality
- Lean Service and 6 Sigma
- Total Quality Management
- Performance Measurement
- Knowledge Management in Health Sector
- SPSS and Structural Equation Modeling

Email: mnalolayyan@
Contact Number: 0096227201000 - Ext : 23692

FUTURE PROJECTS

Scopus Publications

The Mediating Role of Medical Service Geographical Availability Between the Healthcare Service Quality and the Medical Insurance
Main Naser Alolayyan, Amal Bader Alnabelsi, Wa’ed Mohammad Khalaf Bani Salameh, Najah Al-shanableh, Mazen Alzyoud, Mohammad Izzat Alhalalmeh, Mohammad Faleh Ahmmad Hunitie, Sulieman Ibraheem Mohammad, Anber Abraheem Shlash Mohammad, and Faraj Mazyed Faraj Aldaihani
Springer Nature Switzerland



Evaluation of Applying the PDCA Cycle on Medication Administration in the Emergency Departments
Wa’ ed Mohammad Khalaf Bani Salameh, Anber Abraheem Shlash Mohammad, Muhammad Turki Alshurideh, Main Naser Alolayyan, Mohammad Faleh Ahmmad Hunitie, Mays Waleed Rababah, Ayman Ahmad Abu Haija, Sulieman Ibraheem Shelash Al-Hawary, Mazen Alzyoud, and Kamel Mohammad Al-hawajreh
Springer Nature Switzerland



Re-opening Universities During the Covid-19 Pandemic in Light of Students Needs and Perspectives
Main Naser Alolayyan, Wa’ed Mohammad Khalaf Bani Salameh, Mohammad Izzat Alhalalmeh, Sulieman Ibraheem Mohammad, Anber Abraheem Shlash Mohammad, Muhammad Turki Alshurideh, Nisreen Falaki, Duaa Al-Hourani, Rand Al-Rashdan, and Ala’a M. Al-Momani
Springer Nature Switzerland



Validity and reliability of an Arabic-language version of the postpartum specific anxiety scale research short-form in Jordan
Heba H. Hijazi, Main N. Alolayyan, Rabah M. Al Abdi, Ahmed Hossain, Victoria Fallon, and Sergio A. Silverio
Wiley
AbstractObjectiveThe English‐language Postpartum Specific Anxiety Scale (PSAS) is a valid, reliable measure for postpartum anxiety (PPA), but its 51‐item length is a limitation. Consequently, the PSAS Working Group developed the PSAS Research Short‐Form (PSAS‐RSF), a statistically robust 16‐item tool that effectively assesses PPA. This study aimed to assess and validate the reliability of an Arabic‐language version of the PSAS‐RSF in Jordan (PSAS‐JO‐RSF).MethodsUsing a cross‐sectional methodological design, a sample of Arabic‐speaking mothers (N = 391) with infants aged up to 6 months were recruited via convenience sampling from a prominent tertiary hospital in northern Jordan. Factor analysis, composite reliability (CR), average variance extracted (AVE), McDonald's ω, and inter‐item correlation measures were all examined.ResultsExplanatory factor analysis revealed a four‐factor model consistent with the English‐language version of the PSAS‐RSF, explaining a cumulative variance of 61.5%. Confirmatory factor analysis confirmed the good fit of the PSAS‐JO‐RSF (χ2/df = 1.48, CFI = 0.974, TLI = 0.968, RMSEA = 0.039, SRMR = 0.019, p < 0.001). The four factors demonstrated acceptable to good reliability, with McDonald's ω ranging from 0.778 to 0.805, with 0.702 for the overall scale. The CR and AVE results supported the validity and reliability of the PSAS‐JO‐RSF.ConclusionThis study establishes an Arabic‐language version of the PSAS‐JO‐RSF as a valid and reliable scale for screening postpartum anxieties in Jordan.


Association between Social Demographic Factors and Health Literacy in Jordan
Anber Abraheem Shlash Mohammad, Main Naser Alolayyan, Khaleel Ibrahim Al- Daoud, Yara Mahmoud Al Nammas, Asokan Vasudevan, and Suleiman Ibrahim Mohammad
Creative Publishing House
The study highlights that low health literacy is a serious global health threat, causing health problem denial, poor communication with healthcare providers, and widening disparities. It aims to investigate how income, education, and socio-economic status affect health literacy levels. The study conducted an occasional design using quantitative data. This study was conducted using a structured questionnaire to obtain information from 413 randomly selected Ammani residents  The questions were designed to assess the impact of health literacy level. The study's quantitative results show that socio-economic factors are the reasons for the health literacy among Amman residents, based on the 413 sample. Although gender only shows little differences, age, income, and education greatly affect health literacy, with those aged 30-60, higher income earners, and people with higher education levels having better understanding. It is necessary to design health literacy interventions for different demographic groups so as to eliminate the disparities and to get the so desired health outcomes. This study assesses the association between social demographic factors and health literacy in Jordan and found the level of literacy affected by social and economic factors, but in varying proportions for each topic with some recommendations.


Nurses' Knowledge and Perceptions of Telehealth After the COVID-19 Pandemic: A Cross-Sectional Study from Jordan
Alaa Dalky, Mahmoud Altawalbih, Main Alolayyan, and Jehan Assad
IEEE
Background: Telehealth is an effective strategy for combating the COVID-19 pandemic and refers to the use of electronic communication to transfer health information across locations to enhance a patient's condition. Objective: This study aimed to assess knowledge and perceptions of telehealth technology among Jordanian nurses. These perceptions are about the advantages, disadvantages, necessity, ease of use, and security of telehealth technology. Methods: A cross-sectional online survey conducted among 252 nurses who worked in three Jordanian hospitals. Online Google forms distributed through social media platforms. Results: The study found that 56.3% of respondents were female, with an average age of 34 years, with the highest age group being 25–35. Most had less than 10 years of nursing experience. The findings of the study suggest that the nurses' knowledge of telehealth is moderate, and more than half of them had a positive perception of telehealth. The perception of the ease of use (3.48 ± 0.65) and technology's security (3.65± 0.62) found to have the most significant impact towards the use of telehealth. The nurses' age about knowledge of the telehealth technology (p =. 002) was significant. Conclusion: Exposure to telehealth after the pandemic increased nurse utilization. Moderate knowledge of nurses about telehealth affects their perceptions. Educating them about modern technologies like telehealth helps improve their understanding.


Mathematical Model to Evaluate the Effect of Information Quality, and Management Capability on Hospital Performance
Main Naser Alolayyan, Khaleel Ibrahim Al- Daoud, Badrea Al Oraini, Mohammad Faleh Ahmmad Hunitie, Asokan Vasudevan, Peng Luo, and Suleiman Ibrahim Shelash Mohammad
AG Editor (Argentina)
Introduction:The objective of this study is to make active interaction among actual and theoretical outcomes of the view of 100 medical staff and medical supervisors of the university hospital and to study and analyze the effect of important parameters (quality information, employee trust, employee engagement, and management capability) on the hospital performance using the proposed mathematical model. Methods:Primary data were collected from the highest-level medical job position in a hospital (medical doctors, head of the medical department, and medical supervisors). Using convenient sampling, the proposed mathematical model represents the input parameters as information quality, employee trust, employee engagement, and management capability, and output parameters for hospital performance dimensions as output. Results:The identification system depends on the actual outcomes to evaluate the effects of information quality (IQ), employee trust (ET), employee engagement (EM), and management capability (MC) against hospital performance were 60.032%, 43.428%, 78.186%, and 62.817%, respectively. Conclusions:The derived mathematical model has a high accuracy to represent all the active parameters of the system and optimize the conditions to produce high outcomes 


The Risks of COVID-19 on the Scientific Achievement for the Undergraduate Health Sciences Students
Main Naser Alolayyan, Anber Abraheem Shlash Mohammad, Muhammad Turki Alshurideh, Sulieman Ibraheem Shelash Al-Hawary, Abdullah Matar Al-Adamat, Faraj Mazyed Faraj Aldaihani, Abdullah Ibrahim Mohammad, Serien Abualhuda, Ola Mubarak, and Mazen Alzyoud
Springer Nature Switzerland



General Surgery Practice and Challenges in Jordan During the Infectious Epidemic: A Qualitative Study Surgeons Perspective
Main Naser Alolayyan, Sulieman Ibraheem Shelash Al-Hawary, Anber Abraheem Shlash Mohammad, Muhammad Turki Alshurideh, Abdullah Ibrahim Mohammad, Faraj Mazyed Faraj Aldaihani, Abdullah Matar Al-Adamat, Yasmin Ibrahim Safi, Ruba Mohammad Al-bataineh, and Mazen Alzyoud
Springer Nature Switzerland



Mathematical Model to Estimate The Effect of Authentic Leadership Components on Hospital Performance
Natural Sciences Publishing



Evaluation of impact of COVID-19 precautionary measures and quality of services on the patient satisfaction in outpatient private clinics
Main Naser Alolayyan and Haneen Mahyoub AlFaraj
Informa UK Limited



Exploring the intentions of hospital managers to use evidence-based management in decision-making process
Suad Azar, Main Naser Alolayyan, and Mohammad Alyahya
Informa UK Limited



Operational flexibility impact on hospital performance through the roles of employee engagement and management capability
Main Naser Alolayyan and Mohammad Sharif Alyahya
Springer Science and Business Media LLC
Abstract Background Very limited empirical research has been done on operational flexibility management in the healthcare industry, especially in hospital settings. This study aimed to propose a model of the effects of operational flexibility on hospital performance through management capability and employee engagement as mediating variables. Methods The proposed model is validated through an empirical study among 480 clinical and administrative staff from five hospitals in Jordan. Structural equation modeling and confirmatory factor analysis were the main techniques used to validate the model and examine the hypotheses. Results Operational flexibility was demonstrated to have a positively significant impact on hospital performance, management capability, and employee engagement. Employee engagement was demonstrated to positively impact hospital performance. Management capability had a significant result on hospital performance without having a clear impact. In addition, management capability and employee engagement played a major role as partial mediating effects between operational flexibility and hospital performance, and there is a role for employee engagement as a partial mediating effect between management capability and hospital performance. Conclusion Significant progress has been achieved in hospital management, especially in terms of operational flexibility, management capability, and staff engagement.


The relationship between the perceived risk of infection at the workplace and quality of work life (QoWL): Healthcare workers’ perspectives
Main Naser Alolayyan, Mohammad Alyahya, and Salam Momani
SAGE Publications
Background One of today’s most significant organizational priorities, including healthcare organizations, is to improve the quality of work-life (QoWL), which leads to offering high-quality services to patients. Aim The study aimed to explore the effect of the perceived risk of infection and its impact on the quality of work-life (QoWL) on HCWs during the COVID-19 pandemic. Methods A cross-sectional survey was conducted on 484 healthcare workers. Respondents were recruited using convenience sampling methods. Results : The study findings revealed a better QoWL with a decreased perceived risk of COVID-19 infection. Conclusion Increasing the quality of work life will be reflected in adherence to health protocols, which creates a work environment capable of dealing with challenges, including the risk of infection such as COVID-19.


Nursing Perspectives on the Association between Human Capital Development and the Work Engagement: A Cross-Sectional Study
Natural Sciences Publishing



The association of patient safety culture with patient satisfaction: The role of the pharmacist's performance
Main Naser Alolayyan, Bushra Hijazi, and Raneen Atef Jalaileh
SAGE Publications
Background and objective A cross-sectional research, the questionnaire-based study aimed to investigate the association between patient safety culture and patient satisfaction through pharmacist performance, between patient safety culture and pharmacist performance, between pharmacist performance and patient satisfaction, and between patient safety culture and patient satisfaction. Methods Pharmacists and pharmacy technicians working in the community pharmacies evaluated the patient safety culture using an online self-administrated questionnaire filled out by participants. The first research questionnaire was adopted from the agency of healthcare research and quality (AHRQ), which was reliable and valid. Pharmacist performance and patient satisfaction were measured by using an online self-completion questionnaire that patients filled out. To measure performance, a previously validated questionnaire was used. For measuring patient satisfaction, The Patient Satisfaction with Pharmacist Clinical Services Questionnaire the final version (PSPSQ 2.0) was used. A total of 204 pharmacists, pharmacy technicians, and 204 patients constitute the research sample. Results The results showed that there is a significant association between the patient safety culture and the pharmacist's performance; an insignificant association between the patient safety culture and patient satisfaction; a significant association between the pharmacist’s performance and patient satisfaction; and a pharmacist’s performance mediates the relationship between patient safety culture and patient satisfaction. Conclusion The pharmacy sector may effectively reinforce patient safety culture in community pharmacies and enhance pharmacists’ performance to improve the quality of care and increase patient satisfaction.


Association between servant leadership and nurses’ turnover intention: evidence from Jordan
Main Naser Alolayyan, Farid T Nusairat, Serien A Abualhuda, and Suad Azar
BMJ
BackgroundNurses’ turnover has remained a concern in the healthcare sector worldwide. Nurse managers should adopt appropriate leadership styles that promote a positive working environment. The literature revealed that effective leadership styles have lower turnover rates and higher job satisfaction among nurses in healthcare settings.AimThis research aims to investigate whether a direct association exists between servant leadership and nurse turnover in public and private hospitals. While conventional leadership prioritises organisational success, servant leadership works on employee empowerment, growth and engagement, to secure success and trust among healthcare workers.MethodA quantitative, cross-sectional study has been performed among 400 nurses from private and public hospitals in the northern parts of Jordan. A self-administered written survey was administered to those nurses in their departments. Structural equation modeling (SEM) using was used to analyse the data.ResultsFindings revealed that servant leadership had a negative direct impact on nurse turnover intention. Servant leadership prioritises employee empowerment of nurses in their workplaces.ConclusionHealthcare agencies and healthcare professional organisations could use the study findings to understand better what influences nurses’ decisions and behaviours and what causes them to resign. Further findings of this study may assist nurse managers in developing appropriate retention strategies and reducing the likelihood of nurses resigning.


Workplace policies and quality of working life (QoWL) during the COVID-19 pandemic in Jordanian hospitals
Mohammad S. Alyahya, Salam Momani, Main Naser Alolayyan, and Yousef S. Khader
IOS Press
BACKGROUND: Many healthcare organizations place a high value on quality of work-life (QoWL). The healthcare system’s long-term sustainability and capability to offer high-quality services to patients depend on improving QoWL for their healthcare workers. OBJECTIVE: The study aimed to explore the impact of Jordanian hospitals’ workplace policies and measures in three main domains: (I) Infection prevention and control (IPC) measures, (II) Supply of personal protective equipment (PPE), and (III) COVID-19 precautionary measures on the QoWL among healthcare workers during the COVID-19 pandemic. METHODS: A cross-sectional survey was conducted from May to June 2021 through an online self-reported questionnaire (Google Form) targeting hospital healthcare professionals working at Jordanian hospitals (public, private, military, and university). The study used a valid work-related quality of life (WRQoL) scale to study the QoWL. RESULTS: A total of 484 HCWs in Jordanian hospitals participated in the study with a mean age of (34.8 ± 8.28 years). 57.6% of the respondents were females. 66.1% were married, with 61.6% having children at home. An average QoWL among healthcare workers in Jordanian hospitals during the pandemic was observed. The study results also showed a significant positive correlation between workplace policies (IPC measures, supply of PPE, and COVID-19 preventive measures) and the WRQoL among healthcare workers. CONCLUSION: Our findings highlighted the vital need for QoWL and psychological well-being support services for healthcare staff during pandemics. Improved IPC systems and other precautionary measures at the national and hospital management levels are required to help minimize the stress and fear that healthcare workers experience and lower the risk of COVID-19 and future pandemics.


Absenteeism among nurses: costs, working conditions, and related factors
Emad Adel Shdaifat, Main Naser Alolayyan, Ahrjaynes Balanag Rosario, and Najla Mohd Al Ansari
Inderscience Publishers



The Impact of Job Insecurity on Employees Job Performance Among Employees Working at Save the Children in Jordan
Yahia Salim Melhem, Isra Ali Hamad BanyHani, Fatima Lahcen Yachou Aityassine, Abdullah Matar Al-Adamat, Main Naser Alolayyan, Sulieman Ibraheem Shelash Al-Hawary, Ayat Mohammad, Menahi Mosallam Alqahtani, and Muhammad Turki Alshurideh
Springer International Publishing



The Effect Knowledge Creation Process on Organizational Innovation in Social Security Corporation in Jordan
Ali Zakariya Al-Quran, Raed Ismael Ababneh, Mohammad Hamzeh Hassan Al-Safadi, Mohammed saleem khlif Alshura, Mohammad Mousa Eldahamsheh, Majed Kamel Ali Al-Azzam, Main Naser Alolayyan, Muhammad Turki Alshurideh, and Sulieman Ibraheem Shelash Al-Hawary
Springer International Publishing



Factors Affecting Local Employees Sectorial Choice (Public vs Private), the Case of Abu Dhabi, UAE
Mohammad Mousa Eldahamsheh, Main Naser Alolayyan, Hanan Mohammad Almomani, Ali Zakariya Al-Quran, Fuad N. Al-Shaikh, Mohammed Saleem Khlif Alshura, Menahi Mosallam Alqahtani, Sulieman Ibraheem Shelash Al-Hawary, and Anber Abraheem Shlash Mohammad
Springer International Publishing



Electronic HR Practices as a Critical Factor of Employee Satisfaction in Private Hospitals in Jordan
Main Naser Alolayyan, Reham Zuhier Qasim Almomani, Shoroq Haidar Al-Qudah, Sulieman Ibraheem Shelash Al-Hawary, Anber Abraheem Shlash Mohammad, Kamel Mohammad Al-hawajreh, Raed Ismael Ababneh, Muhammad Turki Alshurideh, and Abdullah Ibrahim Mohammad
Springer International Publishing



The Impact of Functional Withdrawal on Organizational Commitment as Perceived by Nurses Working in Public Hospitals in Jordan
Raed Ismael Ababneh, Bashaier Hatem Khasawneh, Reham Zuhier Qasim Almomani, Main Naser Alolayyan, Ziad Mohd Ali Smadi, Hanan Mohammad Almomani, Fatima Lahcen Yachou Aityassine, Sulieman Ibraheem Shelash Al-Hawary, and Dheifallah Ibrahim Mohammad
Springer International Publishing



Impact of Manufacturing Flexibility on Response to Customer Requirements of Manufacturing Companies in King Abdullah II Ibn Al Hussein Industrial City in Jordan
Ziad Mohd Ali Smadi, Eyass Ahmad AL-Qaisi, Main Naser Alolayyan, Ali Zakariya Al-Quran, Abdullah Matar Al-Adamat, Anber Abraheem Shlash Mohammad, Muhammad Turki Alshurideh, Sulieman Ibraheem Shelash Al-Hawary, and D. Barween Al Kurdi
Springer International Publishing

RECENT SCHOLAR PUBLICATIONS

Evaluation of Applying the PDCA Cycle on Medication Administration in the Emergency Departments
WMKB Salameh, AAS Mohammad, MT Alshurideh, MN Alolayyan, ...
Intelligence-Driven Circular Economy: Regeneration Towards Sustainability 2025



Re-opening Universities During the Covid-19 Pandemic in Light of Students Needs and Perspectives
MN Alolayyan, WMKB Salameh, MI Alhalalmeh, SI Mohammad, ...
Intelligence-Driven Circular Economy: Regeneration Towards Sustainability 2025



The mediating role of medical service geographical availability between the healthcare service quality and the medical insurance
MN Alolayyan, AB Alnabelsi, WMKB Salameh, N Al-shanableh, ...
Intelligence-Driven Circular Economy: Regeneration Towards Sustainability 2025



Evaluation of impact of COVID-19 precautionary measures and quality of services on the patient satisfaction in outpatient private clinics
MN Alolayyan, HM AlFaraj
Cogent Business & Management 11 (1), 2336642 2024



Validity and reliability of an Arabic‐language version of the postpartum specific anxiety scale research short‐form in Jordan
HH Hijazi, MN Alolayyan, RM Al Abdi, A Hossain, V Fallon, SA Silverio
Birth 51 (4), 708-718 2024



Association between social demographic factors and health literacy in Jordan
AAS Mohammad, MN Alolayyan, KI Al-Daoud, YM Al Nammas, ...
Journal of Ecohumanism 3 (7), 2351–2365-2351–2365 2024



Nurses' Knowledge and Perceptions of Telehealth After the COVID-19 Pandemic: A Cross-Sectional Study from Jordan
A Dalky, M Altawalbih, M Alolayyan, J Assad
2024 Global Digital Health Knowledge Exchange & Empowerment Conference 2024



The risks of COVID-19 on the scientific achievement for the undergraduate health sciences students
MN Alolayyan, AAS Mohammad, MT Alshurideh, SIS Al-Hawary, ...
Business Analytical Capabilities and Artificial Intelligence-enabled 2024



Exploring the intentions of hospital managers to use evidence-based management in decision-making process
S Azar, MN Alolayyan, M Alyahya
International Journal of Healthcare Management 17 (3), 541-548 2024



General surgery practice and challenges in Jordan during the infectious epidemic: a qualitative study surgeons perspective
MN Alolayyan, SIS Al-Hawary, AAS Mohammad, MT Alshurideh, ...
Artificial Intelligence and Economic Sustainability in the Era of Industrial 2024



Mathematical Model to Estimate The Effect of Authentic Leadership Components on Hospital Performance
KM Ayyalsalman, MN Alolayyan, MT Alshurideh, K Al-Daoud, ...
Appl. Math 18 (4), 701-708 2024



Association between servant leadership and nurses’ turnover intention: evidence from Jordan
MN Alolayyan, FT Nusairat, SA Abualhuda, S Azar
BMJ leader, leader-2023-000903 2023



Nurses on the front line: Experiences of nurses caring for patients with covid-19 in field hospitals
M Alolayyan, S Azar, S Hamadneh, M Alyahya, L Bawa’neh
Jordan Journal of Nursing Research 2 (4), 1-9 2023



The relationship between the perceived risk of infection at the workplace and quality of work life (QoWL): Healthcare workers’ perspectives
MN Alolayyan, M Alyahya, S Momani
Journal of Infection Prevention 24 (6), 237-243 2023



Workplace policies and quality of working life (QoWL) during the COVID-19 pandemic in Jordanian hospitals
MS Alyahya, S Momani, MN Alolayyan, YS Khader
International Journal of Risk & Safety in Medicine 34 (2), 101-119 2023



The association of patient safety culture with patient satisfaction: The role of the pharmacist's performance
MN Alolayyan, B Hijazi, RA Jalaileh
Journal of Patient Safety and Risk Management 28 (2), 68-77 2023



Impact of strategic vigilance on competitive capabilities in Jordanian insurance companies
RSJ Al-Khasswneh, A Mohammad, FN Al-Shaikh, YS Melhem, ...
The effect of information technology on business and marketing intelligence 2023



The effect knowledge creation process on organizational innovation in social security corporation in Jordan
AZ Al-Quran, RI Ababneh, MHH Al-Safadi, M Alshura, MM Eldahamsheh, ...
The effect of information technology on business and marketing intelligence 2023



The Impact of Functional Withdrawal on Organizational Commitment as Perceived by Nurses Working in Public Hospitals in Jordan
RI Ababneh, BH Khasawneh, RZQ Almomani, MN Alolayyan, ZMA Smadi, ...
The Effect of Information Technology on Business and Marketing Intelligence 2023



Impact of Manufacturing Flexibility on Response to Customer Requirements of Manufacturing Companies in King Abdullah II Ibn Al Hussein Industrial City in Jordan
ZMA Smadi, EA AL-Qaisi, MN Alolayyan, AZ Al-Quran, AM Al-Adamat, ...
The Effect of Information Technology on Business and Marketing Intelligence 2023

MOST CITED SCHOLAR PUBLICATIONS

Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches
SIS Main Naser Alolayyan
International Journal of Productivity and Quality Management 2018
Citations: 229



The mediating role of operational flexibility on the relationship between quality of health information technology and management capability
M Alolayyan, R Al-Rwaidan, S Hamadneh, A Ahmad, A AlHamad, ...
Uncertain Supply Chain Management 10 (4), 1131-1140 2022
Citations: 112



The effect of user-generated content quality on brand engagement: The mediating role of functional and emotional values
J Mohammad, F Quoquab, R Thurasamy, MN Alolayyan
Journal of Electronic Commerce Research 21 (1), 39-55 2020
Citations: 93



The role of time, communication, and cost management on project management success: An empirical study on sample of construction projects customers in Makkah City, Kingdom of
BAHA Al-Nady, SIS Al-Hawary, MN Alolayyan
International Journal of Services and Operations Management 23 (1), 76-112 2016
Citations: 78



The impact of total quality management (TQM) on the hospital’s performance: an empirical research
KAM Ali, MN Alolayyan
International journal of services and operations management 15 (4), 482-506 2013
Citations: 72



Health information technology and hospital performance the role of health information quality in teaching hospitals
MN Alolayyan, MS Alyahya, AH Alalawin, A Shoukat, FT Nusairat
Heliyon 6 (10) 2020
Citations: 71



Advance mathematical model to study and analyse the effects of total quality management (TQM) and operational flexibility on hospital performance
MNF Alolayyan, KA Mohd Ali, F Idris, AS Ibrehem
Total quality management & business excellence 22 (12), 1371-1393 2011
Citations: 59



The influence of total quality management (TQM) on operational flexibility in Jordanian hospitals
MN Alolayyan, KAM Ali, F Idris
Asian Journal on Quality 12 (2), 204-222 2011
Citations: 56



Strategic management as a key for superior competitive advantage of sanitary ware suppliers in Kingdom of Saudi Arabia
MN Alolayyan
2013
Citations: 53



Linking authentic leadership and management capability to public hospital performance: the role of work engagement
M Aboramadan, MN Alolayyan, MA Turkmenoglu, B Cicek, C Farao
International Journal of Organizational Analysis 29 (5), 1350-1370 2021
Citations: 52



The mediating role of medical service geographical availability between the healthcare service quality and the medical insurance
MN Alolayyan, AB Alnabelsi, WMKB Salameh, N Al-shanableh, ...
Intelligence-Driven Circular Economy: Regeneration Towards Sustainability 2025
Citations: 47



Validating the operational flexibility dimensions in the medical service sectors
M Alolayyan, M Al-Qudah, M Hunitie, I Akour, S Alneimat, S Al-Hawary, ...
Uncertain Supply Chain Management 10 (4), 1397-1404 2022
Citations: 35



The impact of perceived social support during pregnancy on postpartum infant-focused anxieties: A prospective cohort study of mothers in Northern Jordan
HH Hijazi, MS Alyahya, RM Al Abdi, MN Alolayyan, AM Sindiani, ...
International journal of women's health, 973-989 2021
Citations: 35



Strategic human resource management practices and human capital development: The role of employee commitment
MN Alolayyan, MS Alyahya, DA Omari
Problems and Perspectives in Management 19 (2), 157-169 2021
Citations: 35



Total quality management and operational flexibility impact on hospitals performance: a structural modelling approach
MN Alolayyan, KAM Ali, F Idris
International Journal of Productivity and Quality Management 11 (2), 212-227 2013
Citations: 31



The risks of COVID-19 on the scientific achievement for the undergraduate health sciences students
MN Alolayyan, AAS Mohammad, MT Alshurideh, SIS Al-Hawary, ...
Business Analytical Capabilities and Artificial Intelligence-enabled 2024
Citations: 29



General surgery practice and challenges in Jordan during the infectious epidemic: a qualitative study surgeons perspective
MN Alolayyan, SIS Al-Hawary, AAS Mohammad, MT Alshurideh, ...
Artificial Intelligence and Economic Sustainability in the Era of Industrial 2024
Citations: 28



Validating dimensions of operations flexibility in Malaysian service firms: a confirmatory factor analytics approach
F Idris, NMNA Rahman, MEM Hassan, N Aminudin, MN Alolayyan
International Journal of Services and Operations Management 14 (1), 79-94 2013
Citations: 24



The association between cognitive medical errors and their contributing organizational and individual factors
MS Alyahya, HH Hijazi, MN Alolayyan, FJ Ajayneh, YS Khader, ...
Risk Management and Healthcare Policy, 415-430 2021
Citations: 22



Operational flexibility impact on hospital performance through the roles of employee engagement and management capability
MN Alolayyan, MS Alyahya
BMC health services research 23 (1), 19 2023
Citations: 19

Publications

Main Naser Alolayyan, (2012), TQM and Operational Flexibility impact on Hospital Performance, LAP LAMBERT Academic Publishing (3 Sep 2012), ISBN-13: 978- 3659220746


 Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris & Ahmmed Saadi Ibrehem. (2011). Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. Total Quality Management and Business Excellence, 22, (12): 1371- 1393. Thomson ISI Journal Citation Reports 2010 (Impact Factor: 0.387). Ranking: 132/144 (Management). SCOPUS (Q 1).

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2011). The Influence of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. Asian Journal on Quality 12 (2): 204-222. (Emerald Group).

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris, (2011). The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some Empirical Evidences. Journal of Global Management 1 (2): 39-54.

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2012). ‘The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches’, International Journal of Services and Operations Management, Vol. 13, No. 4, pp. 478–497. SCOPUS (Q 2)

 Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin & Main Naser Alolayyan. (2013). ‘Validating Operations Flexibility Dimensions for Malaysian Service Firms: A Confirmatory Factor Analytics Approach, International Journal of Services and Operations Management, Vol. 14, No. 1, pp. 79–84. SCOPUS (Q 2)

 Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. (2013). ‘Total Quality Management and Operational Flexibility Impact on Hospitals Performance: A Structural Modeling Approach’, International Journal of Productivity and Quality Management, Vol. 11, No. 2, pp. 212–227. SCOPUS (Q 2)

 Khairul Anuar Mohd Ali & Main Naser Alolayyan. (2013). The impact of Total Quality Management (TQM) on the Hospital's Performance: An Empirical Research. International Journal of Services and Operations Management, Vol. 15, No. 4, pp. 482–506. SCOPUS (Q 2)

 Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. (2013). Strategic Management as a key for Superior Competitive advantage of Sanitary Ware Suppliers in Kingdom of Saudi Arabia. International Journal of Management & Information Technology Vol. 7, No. 2: pp 1042 – 1058.

 Sulieman Ibraheem Shelash Al-Hawary; Bahaà Abdul-Hafez Attallah Al-Nady; Main Naser Alolayyan. (2013). Effect of brand name and price on business to business (B2B) success: an empirical study on sample of food hypermarket retailers in Amman city. International Journal of Information and Coding Theory, Vol.2, , – 139.

 Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. (2016). The role of time, communication, and cost management on project management success an empirical study on sample of construction projects customers in Makkah City, Kingdom of Saudi Arabia. International Journal of Services and Operations Management,, Vol. 23, No. 1, pp. 76–112. SCOPUS (Q 2)

 Main Naser Alolayyan, AlaEldin Mohammad Hasan Awawdeh. (2016), The Impact of Total Quality Management (TQM) Practice on Patients' Satisfaction through Operational Flexibility, International Educational Scientific Research Journal, Vol. 2 No.7.

 Main Naser Alolayyan, Sulieman Ibraheem Shelash Al-Hawary, Baha`a Abdul-Hafez Attallah Al-Nady, and Anber Shlash Mohammad. (2017) ‘Banking Service Quality Provided by Commercial Banks and Customer Satisfaction. A Structural Equation Modelling (SEM) approaches ’, Int. J. Productivity and Quality Management, Vol. --, No. --, pp.- (accepted and ready to publish (Coming soon). SCOPUS (Q 2)

 Burhan Awad Al Omari, AlaEldin Hasan Awawdeh, Main Naser Fady Alolayyan (2017), Employee Performance & Quality Management in the Tourism Sector Case study of Human Resources Management - Employee Performance Aqaba Hotel- Jordan, Modern Applied Science, Vol. 11, No. 7. SCOPUS (Q 2)

 Burhan Awad Al Omari, AlaEldin Hasan Awawdeh, Main Naser Fady Alolayyan (2017), The Importance of Training and its Impact on the Performance of Employee in Banking Sectors of Abu Dhabi, Dubai- UAE to Raise Efficiency: A Field Study on UAE Banks, Modern Applied Science , Vol 11, No. (9) pp. 138 SCOPUS (Q 2)

 Jihad Mohammad and Main Naser Alolayyan (2019), User Generated Content Quality in Malaysian Market: A Partial Least Square Approach,
(Q 1)