D. Litt (HE). PhD (Mgt/Fin.). FHEA . Life Member TIES. M.Com. MBA . M.Phil. B.Com. Cert Prof. IICA. PG Cert in HE UK.
RESEARCH INTERESTS
SOCIAL SCIENCES
IN SPECIFIC WITH HIGHER EDUCATION
12
Scopus Publications
Scopus Publications
‘customer satisfaction’, loyalty and ‘adoption’ of e-banking technology in mauritius Vani Ramesh, Vishal Chndre Jaunky, Randhir Roopchund, Heemlesh Sigh Oodit Advances in Intelligent Systems and Computing, 2021 Small Island, Mauritius is adopting drastic changes with reference to technology. The prime focus of extant study is exploratory in nature and trying to examine the relationship between the factors that are inspiring Mauritian consumers and customers to go with technology and technological advances that are user friendly. E-banking services are one among them. Also, try to test which of the dimensions has the strongest potential in influencing ‘e-customer’. This study focuses mainly on perception of the customer, e-banking adoption motif, ‘e-banking satisfaction’ and ‘quality’ of ‘e-banking services’ in Mauritius. Primary data is collected with the help of drop-off survey and were statistically analysed with the help of Structural Equation Modelling (SEM) and ordered probit and logit regressions. The empirical evidences of this study reveals, reliability, responsiveness, secured transaction, comfort, efficiency, dependence and ease-of-use has a striking impact on the ‘customer satisfaction’ and e-loyalty. With these findings, for Mauritian content, ‘electronic banking’ would be indispensable ‘banking service’ that can be, provided, well executed to improve ‘e-customer satisfaction’ and ‘e-customer loyalty’ to sustain goodwill of the e-banking customers. Relative importance and service quality of e-banking technology at Mauritius would support the banking industry to motivate the customers.
The Importance of Understanding the Anti-Corruption Legislation to Promote Corruption Reporting: Lessons from Mauritius Vishal Chandr Jaunky, Jamiil Jeetoo, Caitanyadass Bajah, Vani Ramesh International Journal of Public Administration, 2020 Anti-corruption campaigns usually focus on educating the population. However, little is known about the impact of knowledge, especially understanding of the anti-corruption legislation and the function of Independent Commission Against Corruption (ICAC) body in practice. This study sheds light on the factors influencing the likelihood of reporting a case of corruption in Mauritius. Cross-sectional data are compiled from a household survey with a sample size of 380 observations. To perform the investigation, an ordered probit model is employed. Knowledge about the Prevention of Corruption Act (PoCA) is found to be a crucial variable in determining the functional form of the empirical model. In general, media consumption and knowledge about the PoCA increases the probability of reporting an act of corruption, while Interest in politics decreases the likelihood of reporting a case of corruption to the ICAC. In addition, age, educational attainment, income level, family size and civil status are found to be important predictors of corruption reporting.
Factor’s Persuading ‘Online Shopping’ Behaviour in Mauritius: Towards Structural Equation Modelling Vani Ramesh, Vishal C. Jaunky, Christopher Lafleur Advances in Intelligent Systems and Computing, 2020 Recent years, the idea of shopping online has become a necessity than a luxury. The singularities of online shopping are budding considerably. The players of this inclination show that there is still a huge possible demand for these shopping trends. There are many contributing factors that are influencing these behaviours. This study intends to scrutinize the contributing factors that are persuading the customers and consumers to opt for online shopping in Mauritius. The sample size is from the respondents having exposure to online shopping or e-stores. The primary data collected through survey with the help of well-designed questionnaire (5-point Likert scale), with SERVQUAL, CDMM and OSAM models. The data is analysed to test the hypothesis and model fit using AMOS. From the findings and conclusion of this study, it is understood that there is a significant influence of personality traits (SERVQUAL), Internet knowledge, purchase intention and experience, followed by post-purchase satisfaction (OSAM, CDMM). The contribution of this study for corporate academics and existing literature is very stimulating for further research, being first and pioneer in Mauritius.
Digitization and audit profession International Journal of Innovative Technology and Exploring Engineering, 2019
Work life integration of migrant faculty at higher educational institutions, bangalore International Journal of Engineering and Advanced Technology, 2019
